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BUSN115 Intro to Business Quiz Week 6

BUSN115 Intro to Business Quiz Week 6

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(TCO 5) A diagram that shows how employees and tasks are grouped and where the lines of communication and authority flow is called a(n)_____. (Points : 5)

Positional depiction

Matrix structure

Network structure

Organization chart

Functional chart

(TCO 5) Another term for work specialization is _____. (Points : 5)

Virtual organization

Chain of command

Span of management

Division of labor

Organizational structure

(TCO 5) In a furniture factory, one worker cuts the wood according to the design, another worker glues and screws the pieces together, and another worker stains and polishes the wood. This is an example of _____. (Points : 5)

Core competencies

Decentralization

Work specialization

Chain of command

Centralization

(TCO 5) Ace Inc., an American multinational computer software company, has a large number of hierarchical levels. Each manager is responsible for a few employees and maintains a tight control on them. At Ace Inc., the time taken to make decisions is very high, as each decision needs to go through numerous management layers. Which of the following statements is true about the organizational structure of Ace Inc.? (Points : 5)

Ace Inc. has a narrow span of management

Ace Inc. is a flat organization

Ace Inc. lacks work specialization

Ace Inc. is a decentralized organization

Ace Inc. encourages employees to form self-managed teams

(TCO 5) _____ proposed a model that divides motivational forces into satisfiers (“motivators”) and dissatisfiers (“hygiene factors”). (Points : 5)

Douglas McGregor

Abraham Maslow

David McClelland

Frederick W. Taylor

Frederick Herzberg

(TCO 5) Justin M. Brown, the operations manager at Vernon Manufacturing Company, formulated a strategy to motivate the firm’s employees. Justin addressed employees’ dissatisfaction by increasing their salary and incentives; he employed several industrial counselors to help employees deal with work-related stress; and improved the health insurance plan provided to employees. He also motivated employees by providing greater opportunity for advancement, recognizing employees who perform well and giving employees greater responsibility to foster a sense of achievement in them. Justin’s measures are based on which of the following approaches? (Points : 5)

McClelland’s three-needs theory

Theory X

Theory Y

Herzberg’s two-factor theory

Scientific management

(TCO 5) _____ connects an employee’s efforts to the outcome he or she thinks will result from those efforts. (Points : 5)

Maslow’s hierarchy

Herzberg’s two-factor theory

David McClelland’s three needs theory

Expectancy theory
Equity theory

(TCO 5) Research into equity theory has led to thinking about the broader concept of _____. (Points : 5)

Scientific management

Self-actualization

organizational justice

Intrinsic rewards

Self-efficacy

(TCO 5) The goal-setting theory of motivation suggests that _____. (Points : 5)

Setting goals is unrelated to motivation in most employees

Setting goals is an effective way to motivate employees

Managers, not employees, need to set goals

Collaborative goal setting can undermine managerial authority

Employees should set their own goals without input from managers

(TCO 5) IBM established executive-led task forces to represent women, Asian Americans, African Americans, Hispanic Americans, Native Americans, people with disabilities, and individuals who are gay, lesbian, bisexual, and transgender. This is an example of _____. (Points : 5)

Diversity initiatives

Horizontal integration

Ethnocentric policies

Decentralization

Deregulation

(TCO 5) Quality of hire measures _____. (Points : 5)

The amount of money spent in hiring and training new employees

The level of productivity of employees in the probationary period

How closely incoming employees meet the company’s needs

The percentage of minority groups in a firm’s workforce

The percentage of the workforce that leaves every year

(TCO 6) The sequence of activities that takes the longest time from start to finish in a PERT diagram is called the _____ path. (Points : 5)

External

Lagging

Minor

Critical

Buffered

(TCO 6) Polar Refrigerator Company reduces its inventory-carrying costs by having their vendors deliver materials right before they are needed in the production process. This is an example of _____ inventory management. (Points : 5)

Discounted

PERT

JIT

Buffered

Economic order based

(TCO 6) Jass Glass Studio has been hired to make a church window. A church hires the company to make ten windows based on a design provided by the church. This is an example of _____. (Points : 5)

Mass production

Batch production

Customized production

Mass customization

Standard production

(TCO 6) Dell Computers allows customers to place orders online. The company produces major parts using bulk production and allows customers to personalize such features as software, color, memory size, and screen size. This type of manufacturing is an example of _____. (Points : 5)

mass customization

mass production

customized production

mass manufacturing

batch-of-one production