BUSN350 Course Discussions Week 2

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BUSN350 Course Discussions Week 2
Online operations have become a mainstay of America business. Is planning and monitoring…

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BUSN350 Course Discussions Week 2

BUSN350 Course Discussions Week 2

Planning Monitoring All Students Posts – 35 Pages

Online operations have become a mainstay of America business. Is planning and monitoring a business analysis project different for an e-operation than it is for brick and mortar? If so, why? If not, why not? What are the differences and similarities?

Ask any Mom & Pop shop owner what the bane of their existence is and they will probably say online shopping generally and Amazon specifically.

As you consider your response to this question think about that small business owner, how does he/she level the battlefield?  Are there better types of products for a local Mom and Pop shop to choose to better compete with online?  If so, what would those products be?

All the marketing in the world can’t make you better at dealing with customers on a day-to-day basis. This can be a tough challenge.

“Customer service can be defined as the degree of assistance and courtesy granted those who patronize the organization” as defined by NBRI. I think some organizations do a better job at this than others.

The real world experiences can be very different. Recently, I went to BestBuy and called Amazon.com regarding several different products. My customer experience was very different at each of these.   At BestBuy, they were just rushing folks through the line, custodians simply pointed customers to the area where the product they were looking for were located at. They did not walk anyone to the product and helped them out.

As for Amazon.com, I called with a question pertaining to the shipping charges which ended up being higher than I expected them to be. The customer help representative explained the situation to me. When she noticed that I did not like the shipping charges, she looked into it and was able to provide me with a “coupon” to cover the shipping charges and thus securing my business. I thought she went the extra mile for me.

I found it was interesting that Amazon operates solely online.

Do you think BestBuy’s attitudes toward the customer can spill over into its business endeavors? Does Amazon’s handling of customer service affect its overall business?

How does operating exclusively in an online world impact things?  Can a Business Analyst help in any of this?…