ENGL230 Professional Communication Course


ENGL230 Professional Communication Course
A small margin for error makes communication on a project critical, especially when the project…

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ENGL230 Professional Communication Course

ENGL230 Professional Communication Course

A+ Quiz Week 1, 3, 6|Outline Week 2, 4, 7|Mini Power Point Presentation Week 3|Ball Corporation Practicing Business Communication Week 4|Interviewing Activity 1 Assignment Week 6|Tootsie Roll Industries, Inc. Week 7|Persuasive Speech Week 8|Discussions Week 1-7

Quiz Week 1 

Click Here: ENGL230 Quiz Week 1

(TCO 1) What is the exchange of oral, written, and nonverbal messages among people working to accomplish common tasks and goals?



Organizational Communication

Individual beliefs

(TCO 1) Maintaining candor, avoiding deception, keeping messages accurate, and maintaining consistent behavior are some guidelines for sustaining:

Communication values

Political behavior

Ethical communication

Goal-directed behavior

(TCO 1) Evaluate the following goal in terms of the goal setting guidelines discussed in the chapter: “I want to complete the weekly schedule at least three days before it is due.”

According to the guidelines, this is an appropriate goal.

This is not an appropriate goal.

A better goal is: “I will complete the weekly schedule and have the supervisor review it for errors at least three days before it is due.”

This goal should read: “I’ll try to have the schedule completed at least a day before it is due so as to avoid any conflicts with the supervisor.”

(TCO 1) Trading favors, appearing successful at tasks, associating with the “right” people, and making concessions to obtain others’ compliance are some political strategies you should use only after asking yourself:

“What is my motivation or intent in making this decision?”

“Can I get my way by doing this?”

“Will I get promoted by doing this?”

“Is everyone doing it?”

(TCO 1) When you show that you are interested in what another person has to say by being receiver-oriented, receptive, and responsive to his or her message, you are demonstrating:





ENGL230 Professional Communication Course

(TCO 1) What are some of the advantages of communication openness?

Supervisors know everything that is going on, upper management can take control of decisions, and on-the-job performance improves.

Role clarity, organizational performance, and information adequacy are improved.

Everyone knows what everyone else is doing, resulting in fewer misunderstandings and greater freedom.

There are no advantages to communication openness.

(TCO 1) Internal communication includes understanding all of the following elements:

Downward, upward, and external communication.

Upward, downward, and tall versus flat structure.

Downward, upward, horizontal, and informal networks.

Horizontal networks only.

(TCO 1) Why is an understanding of communication anxiety so important to the strategic communication process?

Communicating effectively with even the slightest amount of anxiety is discouraged.

Having any amount of communication anxiety will prevent a person from becoming a strategic communicator.

Managing anxiety is not as important as identifying the source of the anxiety.

Learning how to manage anxiety in different contexts greatly enhances a person’s ability to develop effective communication strategies.

(TCO 1) What is the first step in the goal-setting process?

Obtain feedback

Set a performance goal

Identify the problem

Map out a strategy

(TCO 1) Next week, Clark will give his most important budget proposal presentation. He knows that now, more than ever, he must carefully practice the presentation several times if he hopes to have the proposal accepted. Which component of the model of strategic communication is most applicable to this scenario?

Goal setting

Situational knowledge

Communication competence

Anxiety management

(TCO 2) Communication between the British Prime Minister and the German Chancellor would be considered:





(TCO 2) Tom leaves work early to Christmas shop for his niece and nephew. He does not have children himself, but he thinks he is safe buying his niece a doll and his nephew a fire truck. The above is an example of which negative stereotype below?





(TCO 2) In the broadest sense, sexual harassment in the workplace includes:

A worker asking a coworker to lunch to discuss business.

Inappropriate demands made on an employee, producing an uncomfortable work environment.

Having to stay late to work on a project with an approaching deadline.

Telling a worker he or she cannot work on a project because he or she has no experience in the area.

(TCO 2) Self perspectives, organizational contexts, and discourse from conflict are all important components of:

The cultural metaphor model.

The legal guidelines for diversity.

The cultural communication conflict triangle.

None of the above

(TCO 2) Total knowledge and complete understanding of another culture is:

Common if the cultures are similar in religious beliefs.


Needed for successful communication to occur.

Damaging to a person’s self-perspective.

(TCO 2) Virginia recognized that one of her shortcomings identified in last quarter’s performance appraisal was that she seldom seemed to listen well to others. At this quarter’s appraisal, she is planning to describe to her manager the ways she has tried to improve her listening habits. Virginia is considering which strategic communication component?

(TCO 2) Prejudice is a negative preconception about:

Goal setting

Situational knowledge

Communication competence

Anxiety management

(TCO 2) What is the study of cultural communication between representatives of different nations?

International communication

Interracial cultural communication

Interethnic cultural communication

Language culture

(TCO 2) Unaddressed sites of conflict:

Do not increase tension.

Can be managed.

Create tension that can stop work or hinder relational activity.

Can always be resolved.

(TCO 2) Culture is:

The study of linguistic meanings of words.

The language shorthand used by people in a particular trade or profession.

The study of the social and political significance of verbal and nonverbal language as signs.

A broad term that explains how people from various nations and cocultures act and speak
as they do.

ENGL230 Professional Communication Course

Activity 5 Outline Week 2 

Click Here: ENGL230 Activity 5 Outline

The assignment is Activity #5 on page 382. You are given a list of different aspects of a job description and you must create a topical outline that will contain two main points, with subpoints and some sub-subpoints. You must use only the words provided. The assignment will be graded on how well you follow proper outline technique including correct use of Roman numerals, letters for the sub-categories, and logical sequencing. Outlines require that if you have a Roman numeral I, you must have a Roman numeral II. The Roman numerals represent “main” points. Also, outlines require that if you have an item A, you must have an item B. Please be sure you submit the assignment in this format, and check your work for any misspellings prior to submission.

  1. Responsibilities
  2. File reports
  3. One report from marketing
  4. One report from production
  5. Files should…

Mini Power Point Presentation Week 3 

Click Here: ENGL230 Mini Power Point Presentation

This week, you will create and record an informative miniPowerPoint presentation. Your audience is a group of company colleagues who follow the stock market and take turns keeping each other informed on what’s new with the Fortune 1,000. Choose IBM, Disney, or Wal-Mart. Then, create a thesis statement that….

 7 Slides and Speaker Notes

Slide 1 Speaker Notes

Good morning/good afternoon. I am (your name) and I’m here to give a presentation of IBM’s stock performance in 2013 and speculations about the company’s stock performance in 2014. Although IBM is a known leader in the field of technology, even big giants like IBM fall. However, despite the company’s very poor performance in the Dow in 2013, experts predict that the company will again rise in 2014.

Slide 2 Speaker Notes

Although I’m sure that most of you are familiar with IBM, I will provide a brief…

ENGL230 Professional Communication Course

Quiz Week 3 

Click Here: ENGL230 Quiz Week 3

(TCO 4) In adapting to listeners, speakers have to take into account the __________ levels of the audience.

Knowledge, acceptance, and interest

Acceptance, rejection, and intelligence

Knowledge, size, and range

Acceptance, size, and rejection

(TCO 4) Which type of presentation is designed to answer “How” questions, such as “How
does this work?”





(TCO 4) What presentations share information, shape perceptions, and set agendas?

Point by point




(TCO 4) What type of presentation educates listeners to help them gain or improve on specific skills?

Regular, scheduled meetings




(TCO 4) Descriptive presentations seek to satisfy audience members’ need to:

Have facts, figures, and other data

Learn how to do something

See how something works

Have order

(TCO 4) Successful informative presentations:

Motivate audience curiosity

Connect with audience values

Give audience members a reason to listen

All of the above

(TCO 4) How does the chronological pattern organize main points?

In order of importance

In a geographical sequence

In a time sequence

In a cause and effect sequence

(TCO 4) Which criterion should a speaker rely on in choosing the best pattern of organization for a presentation?

The goal of the presentation determines the pattern

The size of the audience determines the pattern

The length of the speech determines the pattern

The number of main points determines the pattern

(TCO 4) What type of informative presentation addresses “what” questions?





(TCO 4) Which of the following actions can a speaker take to help listeners best overcome their physiological noise?

Make sure that a microphone is present

Make sure the presentation is interesting and captivating

Make sure to use a range of voice inflections and pacing

Make sure to adjust the temperature in the room the night before

(TCO 5) Which type of persuasive presentation serves to maintain the status quo and strengthen the audience’s attitudes, values, and beliefs?


Call to action



(TCO 5) Maslow’s system of needs is based on the argument that __________ level needs must be satisfied before __________ level needs can be motivating factors.

Higher; lower

Larger; smaller

Lower; higher

Lower; lower

(TCO 5) What does the use of the listener’s perspective in a persuasive presentation mean?

Understanding what makes the listener tick

Understanding what motivates the speaker

Describing what makes the speaker tick to the audience

Relating to the audience on a new level

(TCO 5) __________ means an audience can be persuaded on the basis of who the source is or what the source said.


Source credibility



(TCO 5) Of the three components of source credibility, which deals with the way a source is perceived, in terms of being honest, friendly, warm, agreeable, or safe?





(TCO 5) One important way a speaker gains extrinsic credibility is through:

A forceful conclusion to the presentation

Citation of all sources of data

The strong introduction given about the speaker

Another speaker preceding the main speaker

(TCO 5) Speeches for special occasions in the workplace always require:

Senior executives

Formal attire


Focus on success

(TCO 5) Which of the following components is found in a persuasive presentation but should not be incorporated in an informative presentation?

Support material

Call to action


External sources

(TCO 5) In all public speaking situations, it is important to do which of the following?

Analyze the audience demographics

Identify the reasons for the audience members’ presence

Understand the organizational culture and environmental dynamics

All of the above

(TCO 5) When preparing an introduction, what question should the introducer always keep in mind?

Who is the speaker?

What will the speaker want me to say?

How long has the audience been there?

What is meaningful to this group?

ENGL230 Professional Communication Course

Outline for Informative Speech Week 4 

Click Here: ENGL230 Outline For Informative Speech

For Week 4 you are asked to complete an outline for your Informative Speech. Please be sure to follow the Outline Template in Doc Sharing. Remember to include an introduction, thesis, target, audience, body of the outline (with at least three main points (Roman numerals) and two levels of subpoints (letters and numbers), conclusion, visual explanation, and reference page (using correct APA formatting.) You might also want to review the speechguidelines.docx in Doc Sharing for more information.

Title of Presentation: How Viral Marketing Can Improve a Company’s Sales

Name of Presenter:

Description of Business Audience: Entrepreneurs and business professionals who are exploring new ways of marketing their company’s products


We all know that viral videos are fun to watch, but with their ability to spread like wildfire, how can entrepreneurs use the same concept in improving their company’s sales? With everyone using social media, how can we use concepts such as viral marketing for the benefit of our businesses? In this presentation, I will discuss…

ENGL230 Professional Communication Course

Practicing Business Communication – Ball Corporation

Click Here: ENGL230 Practicing Business Communication

The assignment in Week 4 is to read the Ball Corporation article on pages 106 and 107, then answer the four questions for critical thinking at the end. When answering the questions, you should answer the questions completely using both textbook definitions and your own experiences and examples (or an outside source, in which case you need to cite the source). So you might first answer with what are typical influences (from the book), and then speak to what typically influences you and give an example of your experience.

How a Small Margin of Error Affects Communication on a Project

A small margin for error makes communication on a project critical, especially when the project is as complex as the projects being developed by Ball Aerospace (O’Hair, Friedrich & Dixon, 2011).  Communication must be precise, clear and timely so that everyone…

Differences in How the Writer Acts in Face-to-face Meetings Compared to Telephone Conference Calls

In face-to-face meetings, the writer tends to be more…

Written Communication vs. Oral Communication

The written form of communication decreases the chances of interruption (O’Hair, Friedrich & Dixon, 2011).  Textual…

Listening Hurdles

One of the writer’s listening hurdles is that he tends to become a passive listener (O’Hair, Friedrich & Dixon, 2011) in that he fails…

ENGL230 Professional Communication Course

Interviewing Activity Assignment Week 6 

Click Here: ENGL230 Interviewing Activity

Complete Activity #1, located on page 257 in our eBook or page 256 in our printed textbook.

For this activity, please construct a series of questions that you would ask in the opening portion of the following types of interviews:

  1. To obtain information from a county official about building permits for a report you have been assigned to deliver to senior management
  2. To write a biography of a long-time employee for a special presentation at her retirement party
  3. To counsel a subordinate about a problem he or she is having keeping his or her business expenses within budget guidelines

*Please remember, there must be at least a minimum of three thoughtfully composed questions

Activity #1

  1. Construct a series of questions that you would ask in the opening portion of the following types of interviews:
  2. To obtain information from a county official about building permits for a report you have been assigned to deliver to senior management
  3. To write a biography of a long-time employee for a special presentation at her retirement party
  4. To counsel a subordinate about a problem he or she is having keeping his or her business expenses within budget guidelines
  5. How does the nature of directive versus nondirective interviewing seem to match your own communication tendencies? Share your answer with your classmates.
  6. With a partner, attempt to conduct an interview using only open or closed questions. How successful were you in gathering appropriate, useful, and detailed information? Was the experience frustrating? Why?
  7. Select an important social topic that is worthy of a public opinion poll. Use the quintamensional plan, and devise appropriate interview questions for the poll.
  8. Consider the employment interview. Rank-order ten factors that you feel can make or break the opportunity to produce favorable outcomes. Share your list with your classmates.
  9. Write five illegally worded interview questions. Then make the necessary corrections to make each question legal.
  10. In a small-group discussion, explain how much time you believe should be spent in opening small talk between interviewer and interviewee. What are the advantages and disadvantages of such chitchat? Would this time vary depending on the type of interview under consideration?
  11. Select five performance factors that are important topics in an appraisal interview. For each factor, construct sample questions that are appropriate in the following business contexts:
  12. A principal appraising a teacher
  13. A production supervisor appraising a line worker
  14. A baseball manager appraising a player
  15. A music coordinator appraising the church organist

ENGL230 Professional Communication Course

Quiz Week 6 

Click Here: ENGL230 Quiz Week 6

(TCO 8) More than 90 percent of business organizations provide training in ___________ for their employees.

Telephone operation

Cash register operation

Interpersonal communication


(TCO 8) Which of the following could be an obstacle to the achievement of goals in the interview?

An uncomfortable setting and an inconvenient time for the interview

Sufficient preparation by the interviewer

The interviewee talking enthusiastically

Willingness to contribute on the part of the reviewer

(TCO 8) What three concepts bear on question meaning?

Clarity, relevance, and bias

Opening, body, and closing

Bias, sequence, and form

Alternatives, lists, and prestige

(TCO 8) The interviewer who asks him or herself such questions as “Will the interviewee know what the interview is about?” and “Will the interviewee want to participate in the interview?” is addressing which two components of the interview’s opening?

Orientation and motivation

First impressions and orientation

Credibility and motivation

(TCO 8) What form of question is the following: Do you believe that women should be allowed to take combat roles in the military?





(TCO 8) Which of Carl Rogers’s five response categories seeks to reassure, pacify, or reduce the interviewee’ s intensity of feeling?





(TCO 8) In a highly scheduled interview, the interviewer prepares an interview schedule that contains:

Potential topics and subtopics.

All major questions with possible probe questions under each major question. The questions are asked in the order in which they are listed, but the probes may or may not be used.

All of the questions that will be asked (including all probe questions) and the exact wording that will be used with each interviewee. Every interviewee received exactly the same questions in exactly the same order.
Not only all questions but also all answer options.

(TCO 8) Possible obstacles to a successful interview process may include:

Confusion and trauma.

Lack of courtesy and forgetfulness.

Distracting subconscious behaviors.

All of the above

(TCO 8) __________ is (are) the process of finding a job through personal contacts at other organizations.



Personal job application

Employee referrals

ENGL230 Professional Communication Course
(TCO 8) Many companies receive as many as two hundred applicants for a job. Of that pool, ___________ candidates will be called for a first interview.

Twenty to thirty

Three to five

Twenty to twenty-five

Eight to ten

(TCO 8) __________ of the 1964 Civil Rights Act prohibits discrimination in employment on the basis of color, race, religion, sex, or national origin.

Amendment Fourteen

Title VII

Amendment Nineteen

Title IX

(TCO 8) In preparing for an interview, what does the interviewee do to learn as much about the potential employer as possible?

Research the company

Write a personal biography

Get work experience

Write a tailored cover letter

(TCO 8) The interviewee designs the résumé and cover letter based on __________ and on research about the company.

organizational structure

business purpose

personal biography

work experience
(TCO 8) If an applicant thinks she or he has been asked an illegal or discriminating question during an interview, what course of action should the applicant take?

Attempt a citizen’s arrest because the law requires the employer to prove that no discrimination took place.

Give a false answer to the question.

Refuse to answer the question.

Politely clarify the question, and place the ball back in the interviewer’s court.

(TCO 9) What type of feedback is most effective in motivating employees?

Mostly corrective

Negative only

Both corrective and supportive

Both positive and evaluative

(TCO 9) Which of the following discriminatory questions is considered illegal?

Do you qualify for minority status?

Can you work overtime?

Are you willing to relocate?

Have you been convicted of a felony?

(TCO 8) What makes an interview question effective?

An interview question will be effective if it brings…

ENGL230 Professional Communication Course

Outline for Persuasive Speech Week 7 

Click Here: ENGL230 Outline For Persuasive Speech

 For Week 7 you are asked to complete an outline for your Persuasive Speech. Please be sure to follow the Outline Template in Doc Sharing. Remember to include an introduction, thesis, target, audience, body of the outline (with at least three main points (Roman numerals) and two levels of subpoints (letters and numbers), conclusion, visual explanation, and reference page (using correct APA formatting.) You might also want to review the speechguidelines.docx in Doc Sharing for more information.

Title of Presentation: Proposal for Additional Company Network Security and Firewall Protection Measures

Name of Presenter: 

Description of Business Audience: The audience consists of members of the IT department management team.  They are responsible for evaluating my proposal and making…


  • Sony Playstation’s loss of $171 million in damages from a network breach in 2011 (Phneah, 2012)
  • Topics that the presentation will cover
  • Thesis statement
  • Introduction of the speaker

Thesis Statement: IT security breaches caused much damage and loss for an enterprise, making tighter…

Body of Outline

  1. Risks, Threats, and Vulnerabilities
  1. What are risks, threats…

ENGL230 Professional Communication Course

Tootsie Roll Industries, Inc. Week 7 

Click Here: ENGL230 Tootsie Roll Industries

Practicing Business Communications:

The assignment in Week 7 is to read the article about Tootsie Roll on pp 328-329 and answer the five questions for critical thinking at the end. When answering the questions, you should answer the questions completely using textbook definitions, examples from the Tootsie Roll story, and your own experiences and examples (or an outside source, in which case you need to cite the source). Using terminology from the text connects your answers to the core concepts of communication and negotiation in Chapter 11. So you might first answer with examples from the Tootsie Roll story that support your position and then share the relevant concepts from your text. Giving examples from your experience can help demonstrate your knowledge of communication and negotiation concepts and connect the topics to the real-world.

America’s original penny candy, the Tootsie Roll, celebrated its 110th birthday in 2006. Despite its long history, the famous Tootsie Roll (named for company founder Leo Hirschfield’s five-year-old daughter) still looks today very much like it did when it first appeared in candy stores, and the cost is still just a penny a piece. At that price, Chicago-based Tootsie Roll Industries (TRI) must surely sell a lot of candy to generate annual sales of over $487 million—and they do. TRI, also the world’s largest lollipop producer, makes more than 60 million Tootsie Rolls and 20 million Tootsie Pops per day.

TRI management encourages an open organization where employees confront and resolve conflicts, and a culture where business thrives on skilled negotiating with business partners, competitors, and even the government.

In the 1990s, TRI president Ellen Gordon negotiated with city officials in Chicago to secure an urban enterprise zone around the company’s headquarters on the city’s South Side. The agreement offers area businesses tax incentives. Chicago also offered TRI a low-interest loan to buy the plant it was leasing and $200,000 in job-training funds.

Since TRI employs union workers, its hundreds of middle-income jobs were valuable to Chicago’s economy. For its part, Tootsie Roll Industries agreed to open a loan fund for employees who wanted to buy homes in Chicago and to add about two hundred more jobs by the end of the decade…

  1. How does Tootsie Roll Industries communicate its values to suppliers and employees?
  2. What communication techniques demonstrate the company’s flexibility?
  3. How do cross-functional teams benefit Tootsie Roll Industries?
  4. Why are effective negotiating skills vital to TRI’s expansion?
  5. Why does Tootsie Roll Industries discuss the benefits and problems entailed by the deal during acquisition negotiations?


TRI (Tootsie Roll Industries) communicates its values to suppliers and employees by keeping the communication lines open between them and the company’s management team.  For example, employees are allowed to join or sit in on meetings of other departments.  They…

ENGL230 Professional Communication Course

Persuasive Speech Week 8

Click Here: ENGL230 Persuasive Speech Week 8

For the Week 8 assignment you were asked to create a Persuasive Speech in PowerPoint with audio. Please be sure to review speechguidelines.docx in Doc Sharing for complete information on the speech requirements.

13 Power Point Slides with Speaker Notes


Slide 1:

Good afternoon. Did you know that in 2011, Sony incurred damages amounting to $171 million due to a security breach that occurred in Sony PlayStation Network?  To think that Sony is a big company that we can presume to have the best security-related technologies in place. And yet, their system was still infiltrated. This means that….

ENGL230 Professional Communication Course

Course Discussions Week 1-7 All Students Posts 367 Pages 

Click Here: ENGL230 Course Discussions Week 1-7

Week 1 All Students Posts – 55 Pages

Click Here: ENGL230 Course Discussions Week 1

Communication – 29 Pages 

Click Here: ENGL230 Communication Course Discussions

In your opinion, does the success-or failure-of an organization depend on how effectively its members communicate, or not? How do organizations establish goals? How can communication help an organization achieve its goals? What implications do the information age and globalization have for organizational communication? What barriers might exist in a company with offices all over the world? What barriers might exist in an organization that relies heavily on electronic forms of communication versus face-to-face communication?

I believe it does, Twenty years ago I started working for a company that had been in business for just under five years.  The one thing that really stood out for me was the way information was shared and how open it was compare to other companies that I had worked for in the past.  The CEO of this consulting company shared anything related to the company with every employee and the CEO wanted everyone to provide feedback and suggestions as it pertained to the company’s direction.    This company made it through some very difficult financial times because of the open nature that the CEO had.  But with the recession of 2008, the company almost closed the door,  they lost all but two employees whom were still out on assignment at that time.  Today the company is still around, but the business model is very different and I do not know if it still has a open concept when sharing information…

Language Culture – 26 Pages 

Click Here: ENGL230 Language Culture Discussions

What does the term “language culture” include, and how might you analyze your language culture? Who could help you? Which research or library sources could be informative? Every human being has a unique, personalized “language culture.” Your own language culture is built from all your life experiences, locations lived, groups spent time around, occupations, majors, hobbies, and more. (1) Can you explain your own language culture? (2) How can any language culture–your own or someone else’s–be analyzed and understood?  How you are perceived by your audience is a big part of communication. Have any of you ever had any misunderstandings that stemmed from cultural differences?

To be completely honest with you I feel that my specific language culture has almost been washed away by the media.  I really hate to say that because it’s seems like such a typical answer!  Thinking about it though and really analyzing it really just solidifies it for me though.  Of course granted everyone associates with different people and everyone experiences various anomalies in life, however, are the language cultures we have merely a result of outside influences on us.  This was what I was thinking before looking further into this topic and the more I read from various websites the more I started understanding that this really is what language culture is all about!  It’s the outside influences that people experience that changes there perception I think this is so extremely interesting because it’s so different for different sets of people!  What’s even more exciting about this is that having this knowledge that people are so much different in this manner means that when you end up presenting things to people with different language cultures it really needs to be tailored in a manner that everyone will effectively understand what your trying to relay to them…

Week 2 All Students Posts – 55 Pages

Click Here: ENGL230 Course Discussions Week 2

Business Presentations – 29 Pages

Click Here: ENGL230 Business Presentations Discussions

What are some common reasons for presentations in a business or professional setting?  What are some of the benefits of making or listening to presentations in the workplace? Why is public speaking frightening to you? List the techniques you use to overcome your fear of public speaking? What benefits and/or challenges have you experienced when giving professional presentations?

Public speaking is frightening to me because I absolutely do not like talking in front of a crowd with everyone looking directly at me.  I have no idea why it bothers me so much but it does.  I’ve personally found that the most effective way to combat this feeling is to talk about something I have knowledge of and am passionate about.  I also find that I put myself into “the zone” if you will.  I try and focus really hard on just delivering the information and going from there.  In general though I have found that every time I present if I am properly prepared then the whole nervousness really starts to dissipate.  If I’m not prepared and just doing things on the fly I get super nervous…

ENGL230 Professional Communication Course

Public Speaking – 26 Pages 

Click Here: ENGL230 Public Speaking Discussions

How might you handle the following situations? You arrive to give your speech and are asked to speak for an hour instead of for thirty minutes because a second speaker has canceled. Someone interrupts you, saying that you are not speaking on the subject the audience has come to hear. What do you consider as “good” delivery? What delivery techniques work for you?

Based on the descriptions, my method is typically extemporaneous speaking. This allows me to adapt my presentation to the facilities on an individual basis. As I regularly deal with audiences with different levels of understanding to the topic, different cultures, and different learning styles this suits me best for my situation as most of my presentations are for training purposes.  Therefore I’ll most likely stick to what I’m used to. However, I may break out and try something out of my comfort zone. After all variety is the spice of life…

Week 3 All Students Posts – 53 Pages

Click Here: ENGL230 Course Discussions Week 3

Informative Speaking – 27 Pages 

Click Here: ENGL230 Informative Speaking Discussions

Why are informative presentations useful? Describe and give examples of the three major functions of informative presentations. Why is knowing your audience important? How does the audience affect how you shape your message and the information you share? Can anyone think of other types of audiences? How might the setting and surroundings affect your speaking situation? How does that relate to sources of “noise” that our text describes?

I can think of ministry. When we go to church, we are there by choice but we do not know what the ministry is going to preach each Sunday as every service is different. This to me would be difficult as you are speaking to pretty much the same people each week and you have to give a sermon that isn’t repetitive and is fresh and new to the congregation. He or she must prepare a speech that gets your attention right off the start and keeps your interest.

Business communications is more a tool in the business just as a pen or computer or any other tool used in business today. Benefits, 401k changes and or contributions, growth, downsizing, and so forth. It would be impossible to function as a profitable business without such communications. Sure you can give out memos and other handouts but then you are open for interpretations and everyone may not have the same understanding and therefore choose to opt out say for instance a 401k retirement plan or a medical plan. You need to be clear and concise and a memo or handout will not get the job done on its own…

Ethics and Persuasive Speaking – 26 Pages 

Click Here: ENGL230 Ethics and Persuasive Speaking

Imagine that you are trying to persuade your employer to buy a particular Brand X portable computer for employees to use for business trips.  You are to make a presentation to a management committee, and you want to give members convincing evidence for your recommendation.  You also want to make the presentation in an ethical fashion.  You like the selected model for a variety of reasons, including the fact that your spouse works part time for Brand X and has told you a lot of good things about it. As you think through the presentation, what, if any, ethical issues will you encounter?  What are some possible ways of dealing with them?  Which will you choose? Might your answer change if you or your family owned stock in Brand X?  Why or why not?  in deciding how much information to present, do you have an ethical responsibility to present all sides of an issue? For example, does a district attorney have a responsibility to tell a grand jury about all known facts of a case? Should a sales representative for a drug manufacturer tell doctors about the side effects of a drug? Should an army recruiter tell potential recruits about both the advantages and disadvantages of military life? What criteria would you use in deciding the answers to these questions?

I really think that having a personal connection to brand x isn’t a bad thing in this scenario at all. If anything it solidifies the fact that you feel it’s a very good product. With that being said I also don’t think that should be the cornerstone of the presentation either. It should be about solid evidence and using the value the product has to persuade your audience into having a desire to use it. There’s always room for personal testimony later on but it shouldn’t be centered around that fact though…

ENGL230 Professional Communication Course

Week 4 All Students Posts – 51 Pages

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Hearing and Listening – 25 Pages 

Click Here: ENGL230 Hearing Listening Discussions

What’s the difference between hearing and listening? Please provide experiences or examples. What other differences do you know of between hearing and listening?  What is listener anxiety? Why is it a particularly serious problem in business settings? Class, even when audience members have the best of intentions (which goes a long way) they are never going to remember all of the information. What are you going to do to help your audience with retention?

Hearing is an automatic action performed by the human body; it takes little to no effort or concentration on the part of the individual as your mind is focused on other thoughts or maybe you’re doing something else while still subconsciously aware of the sounds around you.  Hearing is an action where you choose to concentrate on the sounds heard and the brain processes that information into knowledge. It takes allot more of effort and concentration to listen. Listening takes focus on the part of the listener to process what the information being received…

Verbal and Nonverbal Skills – 26 Pages 

Click Here: ENGL230 Verbal and Nonverbal Skills

Describe a situation in which a coworker’s nonverbal communication contradicted his or her words. Which message was stronger? What might be some reasons for the lack of alignment?  How can we make sure our body language, including facial expressions, matches what we’re saying? Class, in Week 3 we discussed how much the audience or venue of a presentation affects clothing and other choices with regard to appearance. How can the physical appearance of a speaker effect the audience? For example, a speaker dressed in a very casual and inappropriate way might cause the audience to question the speaker’s credibility. What else? Do have any specific examples you can share? How can you be certain that you are presenting the correct appearance when you are the speaker?

Sometimes body language speaks louder than words ever can. Say for instance you are disciplining you child for bad behavior. He agrees not to do it any longer but when he or she feels you are no longer paying attention, they are making faces or stomping off and being obnoxious. The same can be said with people in the work force. Lets say they are getting their annual review from their supervisor and they do not feel it is fair or the increase is what they think it should be. Many a times they will sit there and not participate in the process or discuss their points. The sit stiff lipped and defiant through the whole process instead of stating facts and reasons why they are not in agreement with the review of the supervisor. With open communications they might change the supervisors opinion and get a larger increase. Body language speaks volumes. Think about when a co-worker comes in on Monday morning after a weekend of drinking and is hung over and then the opposite side of the coin, look at a co-worker when they come back to work after being on vacation for two weeks. Their behavior and feelings are displayed in their body language…

ENGL230 Professional Communication Course

Week 5 All Students Posts – 53 Pages

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Leadership Tactics – 28 Pages 

Click Here: ENGL230 Leadership Tactics Discussions

Management has always used fear to some degree. Although most leadership books ignore this tool altogether, in favor of more accommodating techniques, many highly successful executives use terror to lead their employees. Scott Snook, a Harvard Business School professor of organizational behavior, suggests that fear can become a barrier to taking risks, but, at the same time, it can “provide the essential emotional kick” needed to meet a challenge. The use of fear to lead can cause many problems because no one will question the leadership or suggest changes. For example, Enron had its employees rank one another’s performance every year and then fired the lowest ten percent. This practice could not have made questioning authority easy, and such questions could have helped to avoid Enron’s scandal and collapse. Workers who have more credentials and experience are less reliant on a single employer, and for them, fear-inspiring bosses are less of a factor. In strong economic times, workers are more difficult to come by, so bosses must be careful. However, in times of downturn, such as in the last few years, management has had more power over employees, and cracking the whip has become more common. Most successful companies are made up of people who are “productively neurotic.” That is, their neuroses makes them more productive workers because they have “a strong, self-imposed fear of failure.” Firms with such workers don’t use fear directly to encourage employees; rather, they simply reinforce people’s own natural tendency to strive for success.
Do you think it is ethical for an organization to allow its leaders to use fear as a communication tactic? What have your experiences with fear as a leadership tool been?What do you all think of fear as a management tool? If you have been in this situation with a manager, please share your experience. Do any of us employ this technique as a manager?…

Leadership Styles All Students Posts 25 Pages 

Click Here: ENGL230 Leadership Styles Discussions

Do you believe that there is a single leadership style that is effective in most situations?  If you do, explain what that style is and why it is effective. If you don’t, please explain your position. Do you consider yourself a leader? Have you had the opportunity to be a leader in the workplace? If not, tell us about other situations where you have been a leader? How would you describe your leadership style?  Have any of you ever experienced leadership anxiety? What are some of the methods to handle leadership anxiety?

I’d have to say that my leadership style overall would be more of a coaching nature. I think an effective leader builds confidence in his or her team. Strengthens the teams skill set for the future success of each individual. This in turn builds trust, confidence and empowers to make decisions related to the project or situation. I do believe that leadership styles need to be flexible and adapt to the situation. Meaning, if a leader needs to gain buy in from the team on an idea, perhaps a democratic style fits best. I’m a firm believer that two heads are better than one…

Week 6 All Students Posts – 51 Pages

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Job Interviews – 25 Pages 

Click Here: ENGL230 Job Interviews Discussions

In today’s computer driven business world, job interviews may likely occur online in a series of e-mail exchanges. How do you believe you might perform in an online interview, compared to a traditional face-to-face interview? Can you imagine that you might feel at an advantage or a disadvantage? Why? Do you believe these three characteristics exist in an online or e-mail interview? Why/Why not?  So tell me, how can you prepare for a phone interview? An e-mail exchange? Face to face interview? Is it all the same or different?

I do believe that the three characteristics exist in an online or email interview. By the definitions given, there is one party that has a predetermined goal for the interview. They want to hire someone for a purpose or looking to gain information for something, perhaps a story or to make some sort of decision. Secondly, there must be two parties involved if some sort of dialog is to take place. Lastly, any communication between two parties by definition is a dialog written or spoken.  However, from a practical side, performing an interview via online or email are rarely successful as interpretation written text is different for everyone…

ENGL230 Professional Communication Course

Employee Appraisal & Disciplinary Interview – 26 Pages 

Click Here: ENGL230 Employee Appraisal Disciplinary Interview

Why are effective performance appraisal interviews critical to healthy supervisor-employee relations? Can disciplinary interviews improve relations? How does communication competence come into play in both scenarios? What experiences have you had with performance appraisals? How might your manager more effectively conducted your appraisal? Class, have you ever been yelled at by a coworker or supervisor? If yes, how did it make you feel? If you don’t mind, tell us about the situation. How could you and/or the supervisor/coworker have handled the communication differently? When you reply, look back to the chapter for this week on employee appraisals and disciplinary action to support your suggested solution to the problem.

In an employee and employer relationship, it is critical that both sides understand what is expected. From the start, the employee should know what their employer expects from their job performance. This then leads to praising the employee. As the employee completes a project on time or does a project above and beyond standards, it is now on the employers head to give credit where credit is due. This type of “counseling” or praising can make for a more solid relationship which in turn can produce better results for the company…

ENGL230 Professional Communication Course

Week 7 Discussions All Students Posts – 49 Pages

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Manager-Employee Relationship – 24 Pages 

Click Here: ENGL230 Manager Employee Relationship

Cherie is an accountant for a large advertising agency. After receiving notice of a prospective, large account, she thinks of a creative advertising campaign and tells her idea to Charles, her manager. Charles shoots down her idea and reminds her that her job is accounting. Several days later, the design team visits Charles and asks him for more details on his brilliant campaign idea. Cherie realizes that the campaign being discussed is her idea.  What does this outcome indicate about the communication climate and power holding in the agency? If you were Cherie, would you approach Charles about stealing your idea, or would you show support for your manager? Why?  Class, I’m sure that this week’s scenario will prove to be an interesting conversation. To get us started, let’s address a few issues: Have you experienced a similar situation in your own professional experience to that of Charles and Cherie in the scenario? Please tell us about it. How did you resolve it? Review the steps for improving relationships with others (195). How would you use these steps to address the situation described above?…

When it comes to coworkers, why are strong interpersonal relationships important in business?

I have not had this happen to me, but it has happened to my partner. And you are right. You should not act on anger. I, too, give myself 24 hours if I am really angry. Words cannot be taken back and the damage done by them cannot be undone. After all, you still have to work for your manager. It is best to just support the manager and know in your mind that the idea was yours. I do believe that managers that steal ideas and not give credit are not good leaders and usually do not get the respect that a manager should receive. That being said, I tend to give the respect to the position (in this situation) not the person in the position. Respect is earned and mangers that steal ideas have not earned it.

The steps for improving relationships in this situation could be to accept the person for who he/she is. Forget that they stole your idea and focus on the future. Confronting the person and letting them know how you feel could also be beneficial. This could help you understand why they did what they did. And always maintain professional during these situations. By not giving into anger you could save yourself from being targeted in future situations…

Coworker Relationship – 25 Pages 

Click Here: ENGL230 Coworker Relationship Discussions

How do you build and maintain those relationships while keeping professionalism at the forefront?  What are some challenges you face in doing so?  As you respond to this question, tell us of any real examples you can recall where you had a co-worker who “didn’t” handle a situation in an appropriate way… What happened? What might have been different had that person adjusted to the specific situation?

If you have an opportunity to have great co-workers, you will build friendships that will last a lifetime. I have friends I talk to and get together with and I have not worked with them for 3-4 years now. We as a group would plan outings for lunch or after work and just hang out. When I refer to co-workers this also included our manager. She had it easy for the most part. She did not micro manager us and she encouraged and supported us as employee and friends. The trust we had as a group enabled us to cover for one another due to vacation or illness. No one was threatened by the manager or even the President or owner of the business. Many of times we included them in our outings. It provided us a time to socialize off the clock and build on our working relationships. Think about it. You spend 1/3 of your day with these people. They do impact your life and after time become an extended family…

ENGL230 Professional Communication Course