GSCM206 Managing Supply Operations

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GSCM206 Managing Supply Operations
Identify the strategy changes that have taken place at Hard Rock Café since its founding…

 

 

Description

GSCM206 Managing Supply Operations

GSCM206 Managing Supply Operations

A+ Entire Course: Case Study Week 1-7 |Quiz Week 1-7 |Discussions Week 1-7 |Final Exam

Case Study Week 1-7 

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Hard Rock Café’s Global Strategy – Case Study Week 1 

https://www.hiqualitytutorials.com/product/gscm206-hard-rock-cafe/

Questions

Identify the strategy changes that have taken place at Hard Rock Café since its founding in 1971.

As Hard Rock Café has changed its strategy, how has its responses to some of the 10 decisions of OM changed?

Title page and two written pages have less than 500 words.

Answers to Individual Questions (as assigned): Each assignment will have specific questions you need to address. You should create a sub-headed section for each one.

References or Appendix (if required): These are not research papers per se, so you may not have the need to cite outside sources. If you do, however, they should be identified on a proper reference page. Similarly, if you are required to do calculations and choose to perform them on a separate page or pages, you should include them in an Appendix.

Preview:

Concretizing its identity, business model and services to be able to replicate in its expansion. Founded by two Americans (Isaac Tigrett and Peter Morton) looking for burgers in London, England in 1971, Hard Rock’s core business of serving food with rock music experience never changed.  During its…

GSCM206 Managing Supply Operations

Forecasting at Hard Rock Café – Case Study Week 2 

https://www.hiqualitytutorials.com/product/forecasting-hard-rock-cafe/

Questions

Describe three different forecasting applications at Hard Rock. Name three other areas in which you think Hard Rock could use forecasting models.

What is the role of POS system in forecasting at Hard Rock?

Name several other variables besides those mentioned in the case that could be used as good predictors of daily sales in each café.

Title page and two written pages with no more than 500 words.

Answers to individual questions (as assigned) Each assignment will have specific questions you need to address. You should create a subheaded section for each one.

References/Appendix (if required) These are not research papers per se, so you may not have the need to cite outside sources. If you do, however, they should be identified on a proper reference page. Similarly, if you are required to do calculations and choose to perform them on a separate page, you should include them in an appendix.

Preview:

The point-of-sale (POS) is a key component of Hard Rock’s forecasting system. The POS at each café captures the financial and statistical data of daily transactions, i.e., customer profile, number of customers and amount spent on food or merchandise items.  This builds up the…

GSCM206 Managing Supply Operations

Quality at Ritz-Carlton Hotel  – Case Study Week 3 

https://www.hiqualitytutorials.com/product/quality-ritz-carlton-hotel/

Questions

In what ways could the Ritz-Carlton monitor its success in achieving quality?

Why might it cost the Ritz-Carlton less to do things right the first time?

What are some nonfinancial measures of customer satisfaction that might be used by the Ritz-Carlton?

How could control charts, Pareto diagrams, and cause-and-effect diagrams be used to identify quality problems at a hotel?

Many companies say that their goal is to provide quality products and services. What actions might you expect from a company that intends quality to be more than a slogan or buzzword?

Title page and two written pages with no more than 500 words.

Answers to individual questions (as assigned) Each assignment will have specific questions you need to address. You should create a subheaded section for each one.

References/Appendix (if required) These are not research papers per se, so you may not have the need to cite outside sources. If you do, however, they should be identified on a proper reference page. Similarly, if you are required to do calculations and choose to perform them on a separate page, you should include them in an appendix.

Preview:

As part of its Total Quality Management (TQM) system and aligned to the Malcolm Baldrige Quality Award criteria to which they are the only hotel awardee, Ritz-Carlton implements measurement and analysis…

GSCM206 Managing Supply Operations

Where to Place the Hard Rock Café – Case Study Week 4 

https://www.hiqualitytutorials.com/product/case-study-week-4/

Questions

From Munday’s Standard Market Research checklist, select any other four categories, such as population (A1), hotels (B2), or restaurants/nightclub (D), and provide three subcategories that should be evaluated. (See item C1 [airport] for a guide.)

Why does Hard Rock put such serious effort into its location analysis?

Under what conditions do you think Hard Rock prefers to franchise a café?

Title page and two written pages with no more than 500 words.

Answers to individual questions (as assigned) Each assignment will have specific questions you need to address. You should create a sub-headed section for each one.

References/Appendix (if required) These are not research papers per se, so you may not have the need to cite outside sources. If you do, however, they should be identified on a proper reference page. Similarly, if you are required to do calculations and choose to perform them on a separate page, you should include them in an appendix.

Preview:

Hard Rock Café has a specific brand image that exudes full-of-life and rock-music kind of setting and lifestyle.  The location should therefor match this image or it would look misplaced. Imagine, if a Hard Rock Café is situated…

GSCM206 Managing Supply Operations

Darden’s Global Supply Chains – Case Study Week 5

https://www.hiqualitytutorials.com/product/darden-global-supply-chains/

Questions

What are the advantages of each of Darden’s four supply chains?

What are the complications of having four supply chains?

How do Darden’s four supply chains compare to those of other firms, such as Dell or an automobile manufacturer? Why do the differences exist, and how are they addressed?

Title page and two written pages with no more than 500 words.

Answers to individual questions (as assigned) Each assignment will have specific questions you need to address. You should create a sub-headed section for each one.

References/Appendix (if required) These are not research papers per se, so you may not have the need to cite outside sources. If you do, however, they should be identified on a proper reference page. Similarly, if you are required to do calculations and choose to perform them on a separate page, you should include them in an appendix.

Darden Restaurants (subject of the Global Company Profile at the beginning of this chapter), owner of popular brands such as Olive Garden and Red Lobster, requires unique supply chains to serve more than 300 million meals annually. Darden’s strategy is operations excellence, and Senior VP Jim Lawrence’s task is to ensure competitive advantage via Darden’s supply chains….

Preview:

Based in Orlando, Florida, Darden Restaurants, Inc. owns and operates well-known brands of full-service dining restaurants, namely: Olive Garden®, LongHorn Steakhouse®, Bahama Breeze®, Seasons 52®, The Capital Grille®, Eddie V’s®  and Yard House®. As of 2015, Darden…

GSCM206 Managing Supply Operations

Managing Inventory at Frito-Lay – Case Study Week 6 

https://www.hiqualitytutorials.com/product/managing-inventory-frito-lay/

Frito-Lay has flourished since its origin—the 1931 purchase of a small San Antonio firm for $100 that included a recipe, 19 retail accounts, and a hand-operated potato ricer. The multi-billion-dollar company, headquartered in Dallas, now has 41 products—15 with sales of over $100 million per year and 7 at over $1 billion in sales. Production takes place in 36 product-focused plants in the U.S. and Canada, with 48,000 employees.

Inventory is a major investment and an expensive asset in most firms. Holding costs often exceed 25% of product value, but in Frito-Lay’s prepared food industry, holding cost can be much higher because the raw materials are perishable. In the food industry, inventory spoils. So poor inventory management is not only expensive but can also yield an unsatisfactory product that in the extreme can also ruin market acceptance…..

Preview:

As noted in the case, Frito-Lay products are manufactured from its 36 product-focused plants in the U.S. and Canada.  Output of such plant with continuous production and little flexibility on product customization…

GSCM206 Managing Supply Operations

JIT at Arnold Palmer HospitalCase Study Week 7

https://www.hiqualitytutorials.com/product/jit-arnold-palmer-hospital/

Questions

Stockbrokers drive inventory down to nearly zero every day. Most sell and buy orders occur on an immediate basis because an unexecuted sell or buy order is not acceptable to the client. A broker may be in serious trouble if left holding an unexecuted trade. Similarly, McDonald’s reduces inventory waste by maintaining a time-stamped finished-goods inventory of only a few minutes; after that, it is thrown away. Hospitals, such as Arnold Palmer (described in this chapter’s Video Case Study), manage JIT inventory and low safety stocks for many items. Even critical supplies such as pharmaceuticals may be held to low levels by developing community networks as backup systems. In this manner, if one pharmacy runs out of a needed drug, another member of the network can supply it until the next day’s shipment arrives….

What do you recommend be done when an error is found in a pack as it is opened for an operation?

How might the procedure for custom surgical packs described here be improved?

When discussing JIT in services, the text notes that suppliers, inventory, and scheduling are all used. Provide an example of each of these at Arnold Palmer Hospital.

Preview:

The key to JIT supply chain is having the appropriate inventory to meet the demands of the operation.  While excess inventory is seen as waste and unproductive use of capital, having too little can also be detrimental…

GSCM206 Managing Supply Operations

GSCM 206 Managing Supply Operations Entire Course

Quiz Week 1-7

https://www.hiqualitytutorials.com/product/gscm-206-all-quizzes/

Quiz Week 1 

https://www.hiqualitytutorials.com/product/gscm206-quiz-week-1/

(TCO 1) Which one the following is not a reason why productivity is difficult to improve in the service sector?

Labor intensive

Focuses on individual attributes

Often an intellectual task

Easy to mechanize and automate

Difficult to evaluate for quality

(TCO 1) What are the five elements in the management process?

Plan, direct, organize, pricing, and supervise

Accounting/finance, marketing, operations, and management

Organize, plan, implement, staff, and lead

All of the above

None of the above

(TCO 2) Which of the following is the best example of a pure service?

Counseling

Oil change

Heart transplant

Electric Co-Op

All of the above

(TCO 2) Which of the following has not been a key driver to the globalization of business?

Reduction in cultural barriers

Technology

Improved political stability

Reliable shipping

All of the above

(TCO 4) The Dulac Box plant produces 400 cypress packing boxes in one two-person assembly line during a 10-hour shift. What is the labor productivity of this assembly line?

20 boxes/labor hour

25 boxes/labor hour

50 boxes/labor hour

250 boxes/labor hour

500 boxes/labor hour

(TCO 4) Gibson Valves produces air valves on a five-person assembly line. If 1,200 valves are produced in an 8-hour shift, what is the labor productivity of the line?

2 valves/labor hour

4 valves/labor hour

30 valves/labor hour

40 valves/labor hour

80 valves/labor hour

(TCO 4) John has a part-time business taking engagement photos. He currently works a total of 5 hours per day to produce 15 group photos. What is his productivity?

One photo per hour

Two photos per hour

Three photos per hour

Four photos per hour

(TCO 2) The impact of a firm’s strategies to achieve their mission is which of the following?

They exploit opportunities and strengths.

They operate on medium-range tactics.

They are not long range.

They neutralize threats and avoid weaknesses.

They both exploit opportunities and strengths, and they neutralize threats and avoid weaknesses.

(TCO 2) Which of the following is an example of competing on quick response?

A firm produces its product with less raw material waste than its competitors.

A firm offers more reliable products than its competitors.

A firm’s products are introduced into the market faster than its competitors.

A firm’s research and development department generates many ideas for new products.

(TCO 4) Which is not a reason for a firm to internationalize operations?

Track customer complaints

Improve the supply chain

Provide better goods and services

Understand markets

All of the above

GSCM206 Managing Supply Operations

Quiz Week 2 

https://www.hiqualitytutorials.com/product/gscm206-quiz-week-2/

(TCO 5) What is the forecast for November, based on a weighted moving average applied to the following past-demand data and using the weights 4, 2, and 0 (largest weight is for most recent data)?

MayJuneJulyAug.Sept.Oct.
1087101213

10.3

10.5

12.66

21

(TCO 5) Jim’s department at a local department store has tracked the sales of a product over the last 10 weeks using exponential smoothing with an alpha of 0.3. In January, he forecasted $150,000 in sales and achieved $155,000 is sales. Using this same forecasting model, estimate Jim’s February sales. (Points : 3)

$152,000

$155,000

$151,500

$105,000

(TCO 5) Weekly sales of 10-grain bread at the local Whole Foods Market are in the table below. Based on this data, forecast Week 9 using a 3-week moving average.
Week Demand 

1         415
2         389
3         420
4         382
5         410
6         432
7         380
8         420 (Points : 3)

407.3

422.8

380.22

410.66

(TCO 5) What is the third step in building a house of quality? (Points : 3)

Relate customer wants to product hows.

Develop importance ratings.

Evaluate competing products.

Determine how our goods and services will satisfy our customers.

Identify customer wants.

(TCO 6) Which of the following is not true regarding computer-aided design (CAD)? (Points : 3)

It is not expensive to use in most manufacturing and design settings.

It is a newer technology and is in significant use.
It results in longer development cycles for virtually all products.
It is the use of computers to interactively design products and prepare engineering documentation.

(TCO 7) In which stage of the product life cycle does product development take place? (Points : 3)

Introduction

Growth

Maturity

Decline

(TCO 7) A product’s life cycle is divided into four stages, which are _____. (Points : 3)

Maturity, decline, introduction, and growth

Introduction, growth, stability, and decline

Introduction, maturity, saturation, and decline

Introduction, growth, maturity, and decide

None of the above

(TCO 7) Which of the following helps to keep production running when small variations in production or assembly occur? (Points : 3)

Modular design

Value engineering

Value analysis

Robust design

PLM

(TCO 5) In time series, which of the following cannot be predicted? (Points : 3)

Random variations “blips”

Technological trends

Seasonal fluctuations

Regular fluctuations

Large decreases in demand

(TCO 6) Which of these statements best describes computer-aided design (CAD)? (Points : 3)

It is the interactive use of computers to design a product and prepare engineering documentation.

The use of special computer programs to direct and control manufacturing equipment.

It is the ability to depict objects in three-dimensional form.

It is a visual form of communication in which images substitute for the real thing.

GSCM206 Managing Supply Operations

Quiz Week 3 

https://www.hiqualitytutorials.com/product/gscm206-quiz-week-3/

(TCO 3) According to the ASQ-based definition of quality, _____.

Quality is the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs

Quality depends on how well the product fits patterns of consumer preferences, and even though quality cannot be defined, you know what it is

Quality is the degree to which a specific element conforms to standards

Quality lies in the eyes of the beholder

(TCO 3) Companies with the highest levels of quality are almost how many times more productive than their competitors with the lowest quality levels?

Two

Three

Four

Five

None of the above; quality has no impact on productivity (units/labor hour).

(TCO 3) Which of the following is not one of the major categories of costs associated with quality?

Fluctuating costs

Appraisal costs

Internal failures

External costs

None of the above; all of these are major categories associated with the cost of quality.

(TCO 8) An example of product-focused processes produce _____.

Projects and job shops

Commercial baked good, steel, and beer

Automobiles and home appliances

Computers

(TCO 3) Training and quality improvement programs are examples of _____.

Internal costs

External costs

Costs of dissatisfaction

Prevention costs

Societal costs

(TCO 3) Pareto charts are _____.

A way of organizing errors, problems, or defects

A graphical way to identify processes

Used to indicate which p may yield the least payoff

All of the above

(TCO 8) Which one of the following products is most likely made in a job shop environment?

Automobiles

Graphite pencils

Television sets

Cigarettes

None of the above

(TCO 8) Strategies for improving productivity in services include _____.

Separation, self-check, automation, and scheduling

Lean production, strategy-driven investments, automation, and process focus

Reduce inventory, reduce waste, reduce inspection, and reduce rework

Separation, postponement, automation, and training

(TCO 8) Service blueprinting _____.

Provides the basis to negotiate prices with suppliers

Mimics the way people communicate

Determines the best time for each step in the process

Focuses on the provider’s interaction with the customer

Can only be successful with two-dimensional processes

(TCO 8) What is a system using an automated work cell controlled by electronic signals from a common centralized computer facility?

Adaptive control system

Robotics

Fast manufacturing system

Automatic guided vehicle (AGV) system

Flexible manufacturing system

GSCM206 Managing Supply Operations

Quiz Week 4 

https://www.hiqualitytutorials.com/product/gscm206-quiz-week-4/

(TCO 8) ABC Motors, Inc. wants to increase capacity by adding another wheel balancer. The fixed costs for the machine are $16,000, and its variable cost is $4.50 per unit. ABC charges $8.50 to balance one wheel, the break-even point for the balancer. What is her break-even point in units?

250 wheels

1,600 wheels

3,000 wheels

4,000 wheels

(TCO 9) A full-service restaurant is considering opening a new facility in a specific city. The table below shows its ratings of four factors at each of two potential sites.
Factor                                              Weight Midtown Bayside
Affluence of local population          .30           40          40
Traffic flow                                       .10            50          20
Parking availability                         .40            30          40
Growth potential                              .20            20         10

The score for Midtown is _____ and the score for Bayside is _____.

Midtown = 7; Bayside = 8

Midtown = 30; Bayside = 29

Midtown = 30; Bayside = 45

Midtown = 33; Bayside = 32

(TCO 8) A bakery has a design capacity to bake 250 loaves of bread a day. However, because of scheduled maintenance of their equipment, management feels that they can bake 100 loaves a day. Yesterday the gas was turned off while the city was repairing a leak and only eight loaves where baked. What is the utilization of the ovens yesterday?

5%

3%

2.5%

3.2%

(TCO 8) ABC Cleaners’ washing machines have a design capacity of 2,800 pounds a day. Because of scheduled maintenance of their equipment, management feels that only 2,600 pounds of clothes can be washed in a day. Yesterday, three employees were sick and only 1,900 pounds of clothes were washed. What was the efficiency of the washing machine yesterday?

120%

73%

80.8%

107%

(TCO 8) Which of the following costs would not be incurred even if no units are produced?

Raw material costs

Direct labor costs

Transportation costs

Building rental costs

Raw material costs, direct labor costs, and transportation costs

(TCO 8) Fixed costs are

Costs that vary with volume of units produced.

The difference between the selling price and variable costs.

Not a part of the break-even analysis.

Costs that do not continue even if no units are produced.

None of the above

(TCO 9) Which of these factors would be considered when making a location decision at the site level?

Government rules, attitudes, stability, and incentives

Cultural and economic issues

Market regulations

Cost and availability of utilities

None of the above

(TCO 9) When making a location decision at the site level, which of these would be considered?

Corporate desires

Land/construction costs

Air, rail, highway, and waterway systems

Attractiveness of region

Location of markets

(TCO 9) Evaluating location alternatives by comparing their composite (weighted-average) scores involves

A cost-volume analysis.

A transportation model analysis.

A linear regression analysis.

A crossover analysis.

None of the above

(TCO 8) An operation that is the limiting factor or constraint is called a _____.

Drum, buffer, rope

Bottleneck

Throughput

Capacity

GSCM206 Managing Supply Operations

Quiz Week 5 

https://www.hiqualitytutorials.com/product/gscm206-quiz-week-5/

(TCO 3) In the make-or-buy decision, one of the reasons for “buying” is

To utilize internal capacity.

To lower acquisition of new products.

To obtain desired quality.

To remove supplier collusion.

None of the above

(TCO 2) In the make-or-buy decision, one of the reasons for buying is

To ensure adequate supply.

To obtain desired quality.

To remove supplier collusion.

Adequate capacity.

None of the above

(TCO 3) Which of the following is a component of negotiation strategies?

Invoice-less bidding

Cost-based price model

Market-based price model

Competitive bidding

Cost-based price model, market-based price model, and competitive bidding

(TCO 2) The three classic types of negotiation strategies are

Vendor evaluation, vendor development, and vendor selection.

Competitive bidding, market-based price model, and cost-based price model.

Many suppliers, few suppliers, and keiretsu.

Cost-based price model, market-based price model, and inventory-based.

(TCO 2) Long-term partnering with a few suppliers is a supply-chain strategy that creates value by allowing suppliers to

Become part of a company coalition.

Enjoy the economies of scale.

Become vertically integrated.

Negotiate with many suppliers.

(TCO 3) In the make-or-buy decision, which of the following is a reason for making an item?

Management focus on its primary business

To ensure an adequate supply in terms of quantity

Inadequate capacity

Reduce inventory costs

(TCO 3) What theory states that you should allow another firm to perform work activities for your company if that company can do it more productively than you can?

Theory of competitive advantage

Theory of core competencies

Theory of comparative advantage

Theory of outsourcing

Theory of offshoring

(TCO 3) This process occurs when business activity returns to the original country.

Backsourcing

Reshoring

Homesourcing

Nearshoring

(TCO 2) Which of the following is not a concern of the supply chain?

Warehousing and inventory levels

Credit and cash transfers

Suppliers

Distributors and banks

Maintenance scheduling

(TCO 2) Keeping a product generic as long as possible before customizing is known as

Postponement.

Keiretsu.

Vendor-managed inventory.

Forward integration.

Backward integration.

GSCM206 Managing Supply Operations

Quiz Week 6 

https://www.hiqualitytutorials.com/product/gscm206-quiz-week-6/

(TCO 11) All of the following statements about ABC analysis are true except (Points : 3)

Inventory may be categorized by measures other than dollar volume.

It is an application of the Pareto principle.
It states that all items require the same degree of control.
It states that there are the critical few and the trivial many inventory items.

(TCO 11) Which of the following statements regarding control of service inventories is true? (Points : 3)

Service inventory is a fictional concept, because services are intangible.
Service inventory needs no safety stock, because there’s no such thing as a service stockout.

Effective control of all goods leaving the facility is one applicable technique.

Service inventory has carrying costs but no setup costs.

Good personnel selection, training, and discipline are easy.

(TCO 11) Which of the following is not an assumption of the economic order quantity model shown below?

Q* =  (Points : 3)

Demand is known, constant, and independent.

Lead time is known and constant.

Quantity discounts are not possible.

Production and use can occur simultaneously.

The only variable costs are setup cost and holding (or carrying) cost.
(TCO 11) A certain type of computer costs $1,000, and the annual holding cost is 25%. Annual demand is 10,000 units, and the order cost is $150 per order. What is the approximate economic order quantity? (Points : 3)

16

70

110

183

600

(TCO 11) Demand for a given item is said to be dependent if (Points : 3)

It originates from the external customer.

There is a deep bill of material.

The finished products are mostly services (rather than goods).

There is a clearly identifiable parent.

The item has several children.

(TCO 10) Dependent demand and independent demand items differ in that (Points : 3)

For any product, all components are dependent-demand items.

The need for independent-demand items is forecast.

The need for dependent-demand items is calculated.

All of the above

None of the above

(TCO 10) A master production schedule specifies (Points : 3)

The raw materials required to complete the product.

What component is to be made and when.

What product is to be made and when.

The labor hours required for production.

The financial resources required for production.

(TCO 10) In job shop (make-to-order) operations, the master production schedule is usually expressed in (Points : 3)

end items.

Modules

Kits

Customer orders

Warehouse orders

(TCO 10) A bill of material lists the (Points : 3)

Times needed to perform all phases of production.

Production schedules for all products.

Components, ingredients, and materials required to produce an item.

Operations required to produce an item.

Components, ingredients, materials, and assembly operations required to produce an item.

(TCO 10) Which of the following statements best compares modular bills and phantom bills? (Points : 3)

Both pertain to assemblies that are not inventoried.

There is no difference between the two.
Both pertain to assemblies that are inventoried.
Modular bills are used for assemblies that are not inventoried, unlike phantom bills.

Modular bills represent subassemblies that actually exist and are inventoried, but phantom bills represent subassemblies that exist only temporarily and are not inventoried.

GSCM206 Managing Supply Operations

Quiz Week 7 

https://www.hiqualitytutorials.com/product/gscm206-quiz-week-7/

(TCO 3) Which of the following is not generally found in JIT environments? (Points : 3)

Push systems

Low amounts of waste in the form of time and production waste

Very small amount of variability

Low inventory stockpiles

(TCO 3) In JIT partnerships, suppliers have several concerns. Which of the following are concerns? (Points : 3)

Diversification

Poor customer scheduling

Customers’ infrequent engineering changes small lot sizes

Producing high enough quality levels

All of the above

(TCO 3) Which of the following is a goal of JIT partnerships? (Points : 3)

Reduce inventory and variability

Increase variability

Increase in-transit inventory

Elimination of engineering changes

(TCO 3) Which one of the following is not a layout tactic in a JIT environment? (Points : 3)

Work cells for families of products

Cross training of workers

Maximizing distance

Poka-yoke devices

(TCO 3) Kanban is associated with all of the following except (Points : 3)

Slack in schedules.

Reducing setup time.

Pull systems.
Signaling when it is time for the next batch.

(TCO 3) Which of the following is generally found in most JIT environments? (Points : 3)

A push or pull system, depending upon the rate of demand
A push system for high margin items and a pull system for low margin items
A push system for purchased parts and a pull system for manufactured parts

Push systems

Pull systems

(TCO 3) What does TPS stand for? (Points : 3)

Total Production Streamlining

Toyota Production System

Taguchi’s Production S’s

Total Process Simplification

None of the above

(TCO 3) What is the time required to move orders through the production process from receipt to delivery? (Points : 3)

Throughput

Manufacturing cycle time

Pull time

Push time

Queuing time

(TCO 3) Throughput measures the time (Points : 3)

That it takes to process one unit at a station.

Between the arrival of raw materials and the shipping of finished products.

To produce one whole product through an empty system (i.e., with no waiting).
Required to move orders through the production process, from receipt to delivery.

None of the above
(TCO 3) Concerning relationships with suppliers, which of the following combinations is critical to the success of JIT? (Points : 3)

Close relationships with trust

Close relationships with skepticism

Distant relationships with trust

Distant relationships with skepticism

None of the above

GSCM206 Managing Supply Operations

Discussions Week 1-7 All Students Posts 494 Pages 

https://www.hiqualitytutorials.com/product/gscm-206-all-discussions/

Operations and Productivity and Operations Strategy in a Global Environment Discussions Week 1 All Students Posts 70 Pages 

https://www.hiqualitytutorials.com/product/gscm206-discussions-week-1/

Operations and Productivity – 35 Pages 

https://www.hiqualitytutorials.com/product/gscm-206-operations-productivity/

What is operations and supply chain management?  What career opportunities would you be interested in pursuing in the field of operations and supply chain management?  Now that we have defined operations and supply chain management, explain three different ways that a firm can utilize operations and supply chain management as a competitive advantage. Describe how well your present organization practices this concept and please provide examples. Students who are not working please select a company that you might be interested in working for in the future.

From your view, what trends are you seeing in the Operations Management field from the following list: increased ethical awareness, different Global approaches, pressures (speed to market), going green, and creating additional partnerships? Why do you believe the trend is heading in that direction?

How many of you provide ratings and review other consumer comments? What impacts do you think these have on companies competing in this global environment?  Can you provide an example of other products that give multiple selections that were achieved by greater productivity?…

Operations Strategy in a Global Environment – 35 Pages 

https://www.hiqualitytutorials.com/product/operations-strategy-global-environment/

How do operations and supply chain processes provide a competitive advantage in the global arena?  How is a firm’s mission related to its strategy?  In your own words, define mission and strategy.  Select a well-known organization, or share a personal example, and describe how the purpose of having a mission and strategy are demonstrated in an organization. Find a mission statement on line and list and explain why you think it’s either a well design or poorly design statement. Try to stay away from the big companies that we already know about like Google, Apple GM, McDonalds, etc…

It explains exactly what they are about and exactly what they do. If you were CEO of the company would you change any part of this mission statement? Why or why not?  Why do you believe mass customization is a current trend in operations management?  Can you think of any products that currently perform this function to sell internationally?  What has been a key driver in the globalization of business?…

Forecasting and Design of Goods and Services Discussions Week 2 All Students Posts 70 Pages 

https://www.hiqualitytutorials.com/product/gscm206-discussions-week-2/

Forecasting – 34 Pages 

https://www.hiqualitytutorials.com/product/gscm-206-forecasting-discussions/

How can forecasting improve your operations and supply chain processes?  What are the differences between independent and dependent demand?  Just imagine you were a small start-up organization making cloths (less than 5 people at the company). Software is very expensive. If you were the CEO, how would you manage the forecasting for this organization?…

To help you prepare for the quiz this week, please perform this problem: (Hint-use formula 4-2 in Chapter 4 pg. 111)

What is the forecast for May, based on a weighted moving average applied to the following past-demand data and using the weights of 3, 2, and 1 (largest weight is for most recent data)?

Nov.Dec.Jan.Feb.MarchApril
9114098110123102

Has anyone ever heard of or used the using the DELPHI method when forecasting? Who are the three participants that are used when using the DELPHI method?…

Design of Goods and Services – 36 Pages

https://www.hiqualitytutorials.com/product/design-of-goods-services/

How important are the product design and the voice of the customer? How important are the product design and the voice of the customer during a new product development? What is the impact of the product life cycle on managing the supply chain?

Can you think of a product that was developed that became a huge hit that the customer’s didn’t know they wanted?  Why do you believe there are some companies always in control, while others seem to operate by putting out fires all the time and cannot design a product to meet the customers needs?

If you were selecting suppliers for your company for initial production in order to fulfill the voice of the customer; would you select a supplier that was a large conglomerate with multiple resources, or an independent company with low over-head costs? Why?

Let’s use automobiles as an example. The Honda Accord is one of the longest running vehicle platforms. The longevity of the vehicle has allowed Honda the ability deliver a design of goods from the voice of the customer that meets the demand. On the other hand, there are other companies that “refresh” the vehicles every 3-4 years. Would you choose to continuously “refresh” your product, or allow the product to mature? Why?…

GSCM206 Managing Supply Operations

Managing Quality and Process Strategy Discussions Week 3 All Students Posts 77 Pages 

https://www.hiqualitytutorials.com/product/gscm206-discussions-week-3/

Managing Quality – 37 Pages 

https://www.hiqualitytutorials.com/product/gscm-206-managing-quality/

Identify management’s role in linking operations and supply chain processes with quality improvement. Identify how improving quality can lead to reduced costs.  Companies with the highest level of quality are almost 5 times as productive as their competitors with the lowest quality product. Even though the organization may face an initial cost to gain high-quality; the costs are reduced by being more productive. The Japanese use a word that describes an on-going and unending process improvement that the U.S. has begun using as well. What is this word?

If you were a manager and you have employees who are driven by quantity versus quality, how would you handle the situation to improve quality?  Which costs section do you think is more important to control and why?  What about rework and yields? Usually rework and yields will be factored into production costs if the product has experienced these problems in the past. When these quality issues are fixed then they can revise the budget.

Does your company budget for rework? How much rework actually takes place at your company?  Can anyone tell me about Plan, Do, Check, Act (PDCA)? Who started the system?…

Process Strategy – 40 Pages 

https://www.hiqualitytutorials.com/product/gscm-206-process-strategy/

Consider the different process strategies and technologies to improve effective and efficient operations. What are the many advantages and disadvantages in using process strategies?  Changing your process can be very costly, however, there may come a time when your organization will have to change the process. When does it makes sense for your company to make these changes?…

Class, can anyone tell me what the 4 strategies for improving productivity in service are?  Class, can anyone else think of an organization that created a new strategy to improve its operations?

Have you ever been a recipient of a product failure due to a process change at one of your suppliers location?  An organizations process strategy should have long-term impact on production efficiency and flexibility, must meet constraints; including costs, should be concerned how resources are turned into product or services, and should be the same as the transformation strategy.

If you were a production manager at General Motors making the key/ignition device, what would your process strategy be for your line?  How come computers are not an example of product-focused processes?…

Capacity and Constraint Management and Location Strategies Discussions Week 4 All Students Posts 70 Pages 

https://www.hiqualitytutorials.com/product/gscm206-discussions-week-4/

Capacity and Constraint Management – 36 Pages 

https://www.hiqualitytutorials.com/product/gscm206-capacity-constraint-management/

Describe the concept of capacity and how managing capacity can improve operations and the supply chain flow of goods and services. In operations and supply chain management, many people like to use complex definitions to sometimes impress others. When you think about most of the definitions we already covered in this course; they are quite easy to understand. Can you think of other terms given to Capacity and Constraint Management that businesses use? What is the TOC concept that is used by Operation Managers (OM’s) to manage bottlenecks in an operation?

A Clothing Factory wants to increase capacity by adding a new sewing machine. The fixed costs for machine A are $9,000 and its variable cost is $4 per unit. The revenue is $7 per unit. The break-even point for the sewing machine is?  Class, the term Capacity and Constraint Management has different meanings to different industries. However, the industry as a whole defines the concept, capacity is how…

Location Strategies – 34 Pages 

https://www.hiqualitytutorials.com/product/gscm-206-location-strategies/

Identify the many factors that affect decisions on location. Identify the many factors that affect decisions on a firm’s location strategy. Why is it important for a firm to have a location strategy? A location decision for an appliance manufacturer would tend to be cost focused; and not education focused, labor focused, revenue focused, or environmentally focused. Why is this? Locating closer to suppliers is becoming more important due to raising fuel and transportation costs.

In our local area many of the grocery chains would source their organic products from the West Coast but due to the raising transportation costs many are encouraging more people to start local farming. For example, just in the last ten years we had only a handful of blueberry farms in Florida. Now it’s in the hundreds and climbing. Within your local area, have you seen other industries that are sourcing product closer to home?

Remember; don’t forget about your customers when locating facilities. If you have an organization that is dependent on customers coming to your location, it would make sense to choose a location that is easy to find. Nothing makes the customer get angry quicker than not being able to find your location. As an example, the organization I was working for was making a label change on a medical device. It just so happened that we also had a power-outage and I needed to get the new artwork of the label to the label manufacturer.

I had to drive the supplier’s location in-person and drop the artwork off. As it so happens, the supplier was down a dirt-road behind two old warehouses with a small sign on the door. By looking at the location, you would never guess a label manufacturer was located inside. It took me a very long time driving around trying to find their location. Has anyone else ever experienced trying to find a business that was not well identified?…

Supply Chain Management and Outsourcing Discussions Week 5 All Students Posts 73 Pages 

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Supply Chain Management – 38 Pages 

https://www.hiqualitytutorials.com/product/gscm206-supply-chain-management/

Identify the critical role of effective and efficient supply chains and how operations personnel need to plan, organize, and develop the right strategies and processes. Within your organization, how many suppliers do you have? As you can see, it takes a lot of work to keep a continuous flow of money, information and goods. Having fewer suppliers is not a concern of the supply chain. Why is this?…

Enclosed is a great definition of a supply chain from APICS.

From the APICS Dictionary, A SUPPLY CHAIN is the global network used to deliver products and services from raw materials to end customers through engineered flows of information, physical distribution and cash.

I separated the words in specific sections so you can better understand the definition. When we look at supply chains we need to expand our understanding beyond our 4 walls of our legal organization. In other words, we have to look at all our partners in our supply chain. Three things are always moving in these networks; money, information and goods. We no longer compete against other companies but rather compete against other networks. Can you see how the supply chain starts to form a partnership with each other. Within your organization, how many suppliers do you have? As you can see, it takes a lot of work to keep a continuous flow of money, information and goods.

When you find a supplier; what would you do to qualify the supplier, or would you just place an order?  What are the special requirements of supply-chain systems in global environments?…

Outsourcing – 35 Pages 

https://www.hiqualitytutorials.com/product/gscm-206-outsourcing-discussions/

When considering a company’s ability to make or buy products or services, what are the risks and benefits of each strategy? The term outsourcing brings a lot of emotion out of people. What is your personal opinion about outsourcing globally? Do you think it’s necessary in this global environment? Why or why not? Lots of organizations have tried and failed in attempting to outsource product and services to other counties. What they did not realize was it takes a considerable amount of time and resources to resolve many problems that can occur. The larger firms have experience with more success, because they have the additional funding and resources to solve these issues but many times the smaller firms cannot absorb the additional funding. What types of problems do you see an organization running into when outsourcing?

When we talk about outsourcing, I hear a lot about China.  Do you believe we can obtain high quality goods when outsourcing overseas to China? Why or Why Not?  Do you think it’s better to have many outsourced suppliers or less outsourced suppliers? Why?

Cost used to be the only factor for outsourcing, but now it’s an entirely different game. Let’s list some more of the reasons to outsource. Can you add to this list of factors to outsource?

  • Gain local presents in area markets.
  • Obtain skill resources
  • Focus on core capabilities

Inventory Management and Materials Requirements Planning and ERP Discussions Week 6 All Students Posts 68 Pages 

https://www.hiqualitytutorials.com/product/gscm206-discussions-week-6/

Inventory Management – 35 Pages 

https://www.hiqualitytutorials.com/product/gscm-206-inventory-management/

Identify the critical role of inventory management for balancing the investment costs with customer service. Identify and describe the four types of inventory. Companies often times use what we call a “pull” system to control and reduce inventory. What is the difference between a “push” and a “pull” system? If we do not have any “inconsistencies” in inventory management can we eliminate safety stock? Why or why not?

Companies often times use what we call a “pull” system to control and reduce inventory. What is the difference between a “push” and a “pull” system?  How do you see the company you work for operating; with a Push or a Pull system?  The next question one might ask is if the customer is the only one that authorizes us to produce product, what do the employees do when there are no customer orders?

If we do not have any “inconsistencies” in inventory management can we eliminate safety stock? Why or why not? How does safety stock improve a company’s customer service level?  Is inventory an asset or a liability? How do we determine if it is an asset or a liability? Please provide specific examples…

Materials Requirements Planning and ERP – 33 Pages

https://www.hiqualitytutorials.com/product/materials-requirements-planning-erp/

Consider the planning process and structure for developing a master production schedule (MPS) and materials requirements planning (MRP). Identify the advances and integration effects of ERP. Has anyone ever participated in a physical count of inventory? If so, how long did it take? Material Requirement Planning systems are only as good as the information that is imputed into them.

If you input wrong information (such as wrong inventory counts), you’re going to get wrong information back.  When this happens, items that are sold are no longer in-stock; even though the system shows it’s available. To help solve this problem, many companies use Cycle Counting.

What is Cycle Counting and what is the advantages of using it? Define what the Bill of Material is?  As a flow-over from the inventory management discussion thread, How does an ABC approach improve inventory management?…

GSCM206 Managing Supply Operations

JIT and Lean Operations Discussions Week 7 All Students Posts 66 Pages

https://www.hiqualitytutorials.com/product/gscm206-discussions-week-7/

JIT – 31 Pages

https://www.hiqualitytutorials.com/product/gscm-206-jit-discussions/

Identify the approaches and methods of continuous improvement and force problem solving. What sort of problems would companies incur using an “after the fact” method? What is the difference between JIT, Toyota Production Systems (TPS), and lean operations? The JIT environments within an organization produce low amounts of waste in the form of time and production, have a very small amount of variability, and have low inventory stock-piles. If you recall from previous chapters, why wouldn’t a push system generally not be found within a JIT environment?

Toyota, (TPS) methods and systems has been implemented by thousands of companies worldwide and yet they had one of the most serious brake problems several years ago. If companies like Toyota and others have such high quality management programs how do these type of problems happen? What can companies do more to prevent these types of problems?

When we expand on these meanings do you think anyone one method is better than the other? Please explain?

In JIT partnerships, suppliers have several concerns. These concerns are:

  • Diversification
  • Poor customer scheduling
  • Customers’ Infrequent engineering changes, small lot sizes
  • Producing high enough quality levels.

Why would these be concerns to suppliers?  Do you see any of these concerns within your own supply-base at work?…

Lean Operations – 35 Pages 

https://www.hiqualitytutorials.com/product/gscm-206-lean-operations/

What are the three basic principles of lean systems, and how do they support each other in achieving lean-system goals? What is JIT and Lean?  List at least two sources of waste. How does waste negatively impact supply chains? In lean systems, there are seven wastes in total. What are they?

To run a lean system, 5S needs to be in place. 5S is a checklist for lean operations, has the “feel” of a housekeeping list, and can be used to assist in change within organizational culture. The organization I work in, takes 5S very seriously. Our bonuses are tied to the departments 5S score. We have internal auditor’s that come by unannounced and audit/score your department. The findings are covered within executive business meetings.

While this is not necessary, it is a good idea to do; completely clean your work-area and label your items or put an outline with colored tape to show where items should go, then take a picture of your work-station. Hang the picture up in your work-station as a “reminder” of how your work area should look through-out the day.

Has anyone used 5S before in their work environment?  List at least two sources of waste. How does waste negatively impact supply chains?…

GSCM206 Managing Supply Operations

Final Exam 

https://www.hiqualitytutorials.com/product/gscm-206-final-exam/

(TCO 7) Which of the following helps operations managers focus on the critical few and not the trivial many? (Points : 10)

Value analysis

Value engineering

Financial analysis

Product-by-value analysis

Product cost justification

(TCO 8) A job shop is an example of a(n) _____. (Points : 10)

Repetitive process

Continuous process

Line process

Flow process

None of the above

(TCO 1) Which of the following is not a current trend in operations management? (Points : 10)

Overtime performance

Global focus

Supply chain partnering

Mass customization

All of the above

(TCO 11) Which of the following best describes vertical integration? (Points : 10)

Buying a supplier or a distributor

To develop the ability to produce products that complement the original product

To sell goods or services previously purchased

To develop the ability to produce the specified good more efficiently than before

(TCO 2) A strategy is _____. (Points : 10)

How an organization expects to achieve its mission

A broad statement of purpose

A simulation used to test various product line options

A plan for cost reduction

An action items to achieve the vision

(TCO 2) Which of the following activities takes place once the mission has been developed? (Points : 10)

The firm develops alternative or back-up missions in case the original mission fails.

The functional areas develop their functional area strategies.

The functional areas develop their supporting missions.

The 10 OM decision areas are prioritized.
Operational tactics are developed.

(TCO 2) According to the authors, what are the three key strategic concepts that allow firms to achieve their missions? (Points : 10)

Productivity, efficiency, and quality leadership

Differentiation, cost leadership, and quick response

Differentiation, quality leadership, and quick response

Distinctive competency, cost leadership, and experience

(TCO 3) The philosophy of kanban is _____. (Points : 10)

To move parts via a pull system

Unrealistic
Prohibitively costly

An ultimate goal; in practice, 1 to 2% defects is acceptable

Consistent with the commitment to continuous improvement

(TCO 3) The use of information technology to monitor and control a physical process is known as _____. (Points : 10)

Computer-aided design

Vision systems

Robots

Process control

(TCO 6) Which of the following typically shows the components, their descriptions, and the quantity of each required to make one unit of a product?(Points : 10)

An engineering drawing

A route sheet

A bill of material

A work order

(TCO 5) Weekly sales of 10-grain bread at the local Whole Foods Market are in the table below. Based on this data, forecast Week 9 using a 3-week moving average.

WeekSales
1415
2389
3420
4382
5410
6448
7395
8425

(Points : 10)

407.3

422.66

380.22

414.8

(TCO 5) Favors Distribution Company purchases small imported trinkets in bulk, packages them, and sells them to retail stores. In February, the company predicted they would sell 10,000 trinkets. Their sales for February were 9,000 trinkets. Using a smoothing constant of an alpha of 0.3, the sales manager wants to forecast March sales using exponential smoothing. (Points : 10)

9,700 trinkets

9,800 trinkets

9,500 trinkets

10,200 trinkets

(TCO 8) The Clothes Factory wants to increase capacity by adding a new sewing machine. The fixed costs for machine A are $2,000, and its variable cost is $3 per unit. The revenue is $5 per unit. The break-even point for the sewing machine is _____. (Points : 10)

200 units

600 units

1,000 units

1,500 units

(TCO 9) A truck stop is considering opening a new facility on the Interstate. The table below shows its ratings of four factors at each of two potential sites.

FactorWeightGary MallBelt Line
Affluence of local population.203030
Traffic Flow.405020
Parking availability.204030
Growth potential.201030

Using the factory rating method, the score for Gary Mall is _____ and the score for Belt Line is ______. (Points : 10)

Gary Mall = 34; Belt Line = 28

Gary Mall = 36; Belt Line = 26

Gary Mall = 22; Belt Line = 33

Gary Mall = 19; Belt Line = 24

(TCO 4) Gibson Valves produces cast bronze valves on an assembly line, currently producing 2,000 valves each 8-hour shift. If the productivity is increased by 10%, Gibson would be producing _____. (Points : 10)

180 valves/hr

200 valves/hr

220 valves/hr

275 valves/hr

1,760 valves/hr

(TCO 8) ABC Cleaners washing machines have a design capacity of 2,800 pounds a day. Because of scheduled maintenance of their equipment, management feels that only 2,700 pounds of clothes can be washed in a day. Yesterday three employees were sick and only 2,100 pounds of clothes were washed. What is the efficiency of the washing machine yesterday? (Points : 10)

120%

40%

80.8%

77.77%

GSCM206 Managing Supply Operations

TCO 11) An insecticide distributor has a demand for 15,000 bags of insecticides per year. This company operates 300 days per year. On average, it takes 5 working days to receive an order from their supplier. What is the reorder point? (Points : 10)

(TCO 10) The MPS calls for 50 units of Product A and 60 of B. There are currently 35 of Product B on hand. Each A requires two of Part C; each B requires five of C. There are 160 units of C available.
(a) Calculate the net requirements for B.
(b) Calculate the gross requirements for C.
(c) Calculate the net requirements for C. (Points : 10)

(TCO 8) A product is currently made in a process-focused shop where fixed costs are $9,000 per year and variable cost is $50 per unit. The firm is considering a fundamental shift in process to repetitive manufacture. The new process would have fixed costs of $90,000 and variable costs of $5. What is the crossover point for these processes? For what range of outputs is each process appropriate? (Points : 10)

GSCM206 Managing Supply Operations

(TCO 7) Explain the concepts of the product life cycle and identify the four phases of the product development cycle. Make sure you define the strategies used in each phase. (Points : 34)

https://www.hiqualitytutorials.com/product/concepts-product-life-cycle/

The product life cycle is the application of biological knowledge to products. Its various stages consist of the…

(TCO 2) Describe core competencies and their relationship to operations management. Please provide an example for a manufacturing environment and a service environment. (Points : 33)

https://www.hiqualitytutorials.com/product/core-competencies-and-relationship/

Core competencies consist of the technologies or unique skills that are used for creating distinct customer…

(TCO 3) Define e-procurement and its importance to operations management. Identify three processes that firms can benefit from utilizing e-procurement.(Points : 33)

https://www.hiqualitytutorials.com/product/e-procurement-and-its-importance/

E-procurement refers to the business-to-business sale and purchase of services and supplies over the Internet. Its many…

GSCM206 Managing Supply Operations

DeVry