HOSP 320 Lodging Segments

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HOSP 320 Lodging Segments 
Take a look at an interview with a General Manager…

 

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HOSP 320 Lodging Segments

HOSP 320 Lodging Segments

Course Discussions Week 1 All Students Posts – 37 Pages 

How is technology improving new amenities within a hotel? Let’s list a minimum of three each so we can learn from each other as far as what we have found. Take a look at an interview with a General Manager. What do you think? Is this for you? What do you thing about the Marriott guidelines covered and the career path and philosophies of this General Manager. Regardless of the type lodging operation the properties service culture is one of its most important aspects of its success. Technology should enhance the service culture. Take a look. This video clip covers guest interaction. Discuss what you watched. Would any of these concepts or ideas discussed make a big difference in the success of a hotel property? Why?

Technology is improving the way potential customers reserve the room initially. Most websites are adding information that can be downloaded into mobile devices to make reservation services easier to do on the go. Many hotels are adding touch screen controls to their rooms, for example, temperature control settings, to ordering room service allowing for a more personalized stay at the hotel. Free Wi-Fi is another popular amenity hotel and motels are offering to make a customer’s stay at their venue more comfortable…