HOSP 320 Threaded Discussions

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HOSP 320 Threaded Discussions
Describe a hotel company with which you are familiar. What are its strengths and…

 

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HOSP 320 Threaded Discussions

HOSP 320 Threaded Discussions

Week 1-7 All Students Posts 535 Pages

Hotels vs. Motels|Lodging Segments| Careers in Lodging|Housekeeping Issues|Role of the Marketing Manager|Role of the Human Resource Manager|Role of Food and Beverages in the Hotel|Food and Beverages & Profitability|Safety & Security|Total Quality Management|Hotel Management Companies|Franchising|Timeshares and Resort|Theme Lodging 

Hotels vs. Motels and Lodging Segments Discussions Week 1 All Students Posts 77 Pages 

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Hotels vs. Motels – 40 Pages 

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Describe a hotel company with which you are familiar. What are its strengths and weaknesses? What reasons would you decide to work or patronize one of these?  What about the accounting department? How do they fit into the picture in the hotel organization chart? Controls are critical in a hotel operation. Anyone know what the role of a food and beverage controller is? How about a revenue manager?…

Lodging Segments – 37 Pages 

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How is technology improving new amenities within a hotel? Let’s list a minimum of three each so we can learn from each other as far as what we have found. Take a look at an interview with a General Manager. What do you think? Is this for you? What do you thing about the Marriott guidelines covered and the career path and philosophies of this General Manager. Regardless of the type lodging operation the properties service culture is one of its most important aspects of its success. Technology should enhance the service culture. Take a look. This video clip covers guest interaction. Discuss what you watched. Would any of these concepts or ideas discussed make a big difference in the success of a hotel property? Why?…

Careers in Lodging and Housekeeping Issues Discussions Week 2 All Students Posts 76 Pages 

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Careers in Lodging – 40 Pages

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Often when hired by a hotel management company, you are expected to go through an extensive training program where you work in all departments. Which department do you feel you would have the most difficulty in? Why?  Give some detail on a hotel concierge and what are their roles in detail. Let’s look at a few managers within the Front Office Department. What is the role of a Telecommunication/PBX manager; Registration/Guest Services Manager; Reservation Manager? Select one and give a brief description of their roles in the day to day operation of a hotel complex….

Housekeeping Issues – 36 Pages 

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What challenges do you think you would face as an Executive Housekeeper to keep your housekeepers motivated to keep everything clean? What should the executive housekeeper incorporate into his or her department to increase the productivity of their housekeeping employees?  What are the procedures an executive housekeeper might use in the linen control process? Let’s assume you were the executive housekeeper of a large resort property and you just hired several new assistant housekeepers. How would you explain to your new employees: operating stock; circulating stock; perpetual inventory; or other key procedures as they apply to inventory control and management of linens?…

HOSP 320 Threaded Discussions

Role of the Marketing Manager and Role of the Human Resource Manager Discussions Week 3 All Students Posts 88 Pages 

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Role of the Marketing Manager – 43 Pages 

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What is the role of a marketing and sales manager for a large conference center and hotel? How about the Director of Sales and Marketing? Would you want to become part of this team? Why or why not?  What is the difference between public relation activities and sales promotion activities? Give some examples, Is public relations more effective than advertising? What are the other major types of meetings a convention hotel would be interested in? Have you attended any types of meeting with your employer? Share with your classmates your experience…

Role of the Human Resource Manager – 45 Pages 

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What are the specific roles of the human resources manager? Many folks are interested in this role. Are you one of them? Why or why not? Let’s discuss workplace discrimination. What is the Americans with Disabilities act all about? Give an example in the hospitality industry. If you can locate an Internet article that reviews a hospitality operation that has violated the American with Disabilities Act share with your classmates. Sexual harassment is a major issue in the hotel and restaurant business. What is sexual harassment? Give an example of a sexual harassment….

Role of Food and Beverages in the Hotel and Food and Beverages & Profitability Discussions Week 4 All Students Posts 78 Pages 

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Role of Food and Beverages in the Hotel – 41 Pages 

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What are some other food and beverage outlets a hotel could use? Let’s see about room service, bar and leased out space. Can you think of any more of these? What would make your guests leave the hotel to dine?  If you were a food and beverage manager how would you attract hotel guests to dine at your hotel versus dining elsewhere? If you were a food and beverage manager as how to attract customers that are not hotel guests to dine at your hotel? How can you make your food service operations a destination for non-guests of the hotel? ….

Food and Beverages & Profitability – 37 Pages 

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What are some options the hotel can consider if they are not bringing in a profit through food and beverage? Please list at least two and let’s discuss with our peers, as we can generate some great ideas! What are some options the hotel can consider if they are not bringing in a profit through food and beverage? Please list at least two and let’s discuss with our peers, as we can generate some great ideas! Can room service be profitable? If not why? If yes why? I have a thought do you think you should complete against local restaurant that will deliver to your hotel? Can a hotel restrict deliveries? Should you get a commission from local restaurants that deliver to your hotel property?…

Safety & Security and Total Quality Management Discussions Week 5 All Students Posts 69 Pages 

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Safety & Security – 34 Pages 

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What are some of the current issues and concerns hotel companies must content with in developing international hotels? What type of security features do we need to implement? What do you think about having security guards on hotel properties in the USA? (This is typical in many foreign hotel and restaurant locations) If you were a general manager would you have an in-house loss prevention and security program or would you out source it to an outside firm to handle? What might be the benefits and disadvantages of each?…

Total Quality Management – 35 Pages 

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What activities should the general manager participate in to be an example of Total Quality Management? What does service, quality and value have to do with this, and what types of programs can we implement to execute this effectively? You can see about continuous improvement processes, for example.  The general manager must develop a service and performance culture within his or her hotel property. Managing services can be challenging versus selling a product. Is a hotel selling an intangible product to their guests? How does a hotel tangibilize the services they sell? What is the guest really buying in a full service hotel?…

HOSP 320 Threaded Discussions

Hotel Management Companies and Franchising Discussions Week 6 All Students Posts 73 Pages 

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Hotel Management Companies – 38 Pages 

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Why do management companies sometimes lose their contracts? In other words, what particular features should always be kept clear with the owner and the management company? Go to the Internet and find a hotel management company. Tell the class what you found, how they present themselves, what services do they offer the owners of hotel properties. What is a hotel management contract? What are the advantages to a real estate investor of hiring a company to mage their real estate investment?…

Franchising – 35 Pages 

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Do you prefer to stay in a franchise or an independent hotel/motel? What are the reasons that make you prefer this type? Do you feel that the procedures and amenities may have a lot to do with this, as well as leadership? One of the services offered franchisees by the franchisor is “marketing And advertising programs” What is included in “in the marketing and advertising benefits the franchisee gets  in the hotel industry How does it benefit the franchisee and the franchisor? Public perception might feel there are inconsistent discounting practices. Hotel management need to continue to maximize revenues based on yield management systems. What ground rules might a hotel manager use to make it more acceptable to guests? What would you do if you were a hotel manager to make the discounting or pricing administration program more acceptable to guests?…

Timeshares and Resort and Theme Lodging Discussions Week 7 All Students Posts 74 Pages 

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Timeshares – 39 Pages 

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Why would the management of a vacation, timeshare resort be different than a full-service convention hotel? Do you think it has to do with the type of segmentation that they focus on to bring to the resort?  Has anyone taken advantage of taking a tour of a timeshare property? What do you think is the typical sales cycle and marketing program they use? How do they get people to buy in? Many people sell their timeshare weeks through timeshare resale companies. Why do you think that they would want to sell their vacation ownership? Do you think that this may be part of what we have been seeing lately in the economy as well?…

Resort and Theme Lodging – 35 Pages 

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Compare and contrast lodging operations at large casino resorts versus non-casino lodging XXXX business. How are they different and how are they the same? Has this dynamic changed recently due to the turning events of the economy? Look around you in your home town area (say no more than a three hour drive from your home). What are some of the attractions (natural or man-made that exist?) Do these attractions include lodging operations at the attraction or surrounding the attraction? What is the leisure activity associated with these attractions? Compare and contrast the lodging requirements of activity-based facilities and themed facilities. What are the differences and similarities between these and are they appropriate? Why or why not?…

HOSP 320 Threaded Discussions

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