HOSP320 Total Quality Management

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HOSP320 Total Quality Management
What activities should the general manager participate in to be an example of Total Quality Management?…

 

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HOSP320 Total Quality Management

HOSP320 Total Quality Management

Discussions Week 5 All Students Posts 35 Pages 

What activities should the general manager participate in to be an example of Total Quality Management? What does service, quality and value have to do with this, and what types of programs can we implement to execute this effectively? You can see about continuous improvement processes, for example.

The general manager must develop a service and performance culture within his or her hotel property. Managing services can be challenging versus selling a product. Is a hotel selling an intangible product to their guests? How does a hotel tangibilize the services they sell? What is the guest really buying in a full service hotel?…