HOSP410 Discussions Week 6

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HOSP410 Discussions Week 6
Proper employee training and development in the restaurant industry is lacking. We will begin this week’s discussion understanding…

 

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HOSP410 Discussions Week 6

HOSP410 Discussions Week 6

All Students Posts 45 Pages 

Employee Training and Development – 21 Pages

Proper employee training and development in the restaurant industry is lacking. We will begin this week’s discussion understanding the reasons behind it. What are some reasons for the shortcomings of employee training and development in the restaurant industry? Retention is one of the biggest problems facing the restaurant industry.  What are some of the strategies that can be used to combat this issue?…

One of the best ways to combat the issue of retention within a restaurant is to make your employees feel valued and accepted. My supervisor used to always tell me when I was a General Manager that employees don’t quit a business, they quit managers. This means that even though pay and other benefits are important, but the way you treat your employees is the…

Service and Guest Relations – 24 Pages

Service is an integral part of a restaurant. Most customers will not return to a restaurant if they had inadequate service. What are some essential steps of service that must be evident in any type of restaurant, and why do you think these steps of service are so important? What are some strategies that create the best impression possible? Is the customer always right?

One sign of confidence is simply modulating your voice. If you speak slowly and calmly, you will appear more confident than would otherwise be the case. The same goes for making eye contact instead of constantly looking down at notes.
3. Field questions gracefully – Whether at a job interview or an informal meeting, you’ll be judged by the way you handle questions, especially the tough ones. So don’t get defensive. “Questions are a sign of interest in your work, not an attack of it,” says Guadagno.
If at a presentation, someone…