HOSP410 Homework Week 6

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HOSP410 Homework Week 6
The difference between employee development and training…

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HOSP410 Homework Week 6

HOSP410 Homework Week 6

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Chapter 12 & Chapter 13

The difference between employee development and training

How a manager/owner involves in behavior modeling

How I would set up my training program

How I would get across my policies

Service personnel must be aware of the degree of social distance desired by their customers

How I would handle the situation of the four men in the booth

Importance of eye contacts to patrons

Suitable phrases for greeting patrons

Suitable phrases for saying goodbye to a patron