HOSP410 Service and Guest Relations

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HOSP410 Service and Guest Relations
Service is an integral part of a restaurant. Most customers will not return to a restaurant if they had inadequate…

 

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HOSP410 Service and Guest Relations

HOSP410 Service and Guest Relations

Discussions Week 6 All Students Posts 24 Pages 

Service is an integral part of a restaurant. Most customers will not return to a restaurant if they had inadequate service. What are some essential steps of service that must be evident in any type of restaurant, and why do you think these steps of service are so important? What are some strategies that create the best impression possible? Is the customer always right?

One sign of confidence is simply modulating your voice. If you speak slowly and calmly, you will appear more confident than would otherwise be the case. The same goes for making eye contact instead of constantly looking down at notes.
3. Field questions gracefully – Whether at a job interview or an informal meeting, you’ll be judged by the way you handle questions, especially the tough ones. So don’t get defensive. “Questions are a sign of interest in your work, not an attack of it,” says Guadagno.
If at a presentation, someone…