HSM 546 CEO Southside HMO You Decide Week 2 Keller

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HSM 546 CEO Southside HMO You Decide Week 2 Keller
You are the chief executive officer of Southside HMO, which serves 495,000 members throughout the eastern region of the United States…

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Description

HSM 546 CEO Southside HMO You Decide Week 2 Keller

HSM 546 CEO Southside HMO You Decide Week 2 Keller

HSM 546 CEO Southside HMO You Decide Week 2 Keller

Scenario/Summary

You are the chief executive officer of Southside HMO, which serves 495,000 members throughout the eastern region of the United States. It has come to your attention that several members or patients who participate in your plan have filed a complaint that your HMO plan does not provide quality healthcare delivery. Several patients have been denied healthcare services to see specialists to whom they were referred by their primary care providers.

Your Role/Assignment

The board of directors has asked that you provide a 750-word report detailing your strategies and recommendations to investigate the complaints and to identify strategies to ensure that quality management initiatives are in place to make sure that quality healthcare services are provided to all members. The strategies and recommendations should be as specific as possible and include the resources needed for implementation. Your primary text and journal and website research must be used as a reference to support your analysis.

Key Players

Review the points of view of the following people to obtain further insights on this assignment….

Preview:

The CEO of Southside HMO, which serves 495,000 members in the Eastern region of the United States, has received various complaints from plan holders, claiming that they do not receive quality healthcare services and that some of them are….