HSM310 Introduction Health Services Management


HSM310 Introduction Health Services Management
You will be required to submit assignments at various stages within this course…

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HSM310 Introduction Health Services Management

HSM310 Introduction Health Services Management

A+ Entire Course: Course Project |Application Paper |Midterm Exam|Case Analysis and Write-Up | Discussions Week 1-7|Final Exam

Course Project Week 7 – “A Comparative Analysis between the Canadian and United States Health Care System”

Click Here: HSM 310 Course Project

Your Course Project in its final form is due this week. Remember to spell and grammar check, and submit your paper in APA formatting. This includes title page; double-spaced content; indenting the first line of each new paragraph; using proper subtitles; using in-paragraph citations for all quotes, statistics, concepts, or graphics used from another author; and providing a proper APA reference in your bibliography at the end of your paper. The use of the template in Doc Sharing is optional but recommended. See the Course Project page under Course Home for more details.


The health industry is composed of people needing medical attention and people who are capable of extending and providing medical assistance to those people.  Having a health care system in place assures the public that there are people who can respond to their medical and…

Course Project Country Selection Week 2

You may choose any country you wish to submit for approval in the Week 2 Dropbox. (Simply type the name of the country into the Dropbox comment area; there is no need for an attached document). Before you submit your country name, make sure you are able to find at least three primary sources with enough information to write a quality paper meeting the requirements in both length and comparing key indicators of the U.S. healthcare system to your chosen country’s healthcare system. Primary sources are the World Health Organization, National Institutes of Health, Centers for Disease Control and Prevention, Organization for Economic Cooperation and Development, the country’s national healthcare website, government websites, and so on. Searching “Ministry of Health” + “name of your nation” will often help you to find the best and most current material for this project.

No paper is due in week 2.  

Introduction Health Services Management

Outline and Draft Course Project Week 5

Click Here: HSM310 Course Project Outline

Step 4: Outline and Draft 

Your Course Project paper outline, with references, is to be submitted in the Week 5 Dropbox. The more that you have completed for your paper at this point, the better things will be for you. You want to have formalized your topics and organized them with main points of interest.

Title Page
Body of Paper
Topic Heading
Subtopic 1
Content 1
Content 2
Content 3
Topic Heading
Subtopic 2
Content 1
Content 2
Content 3
. . . and so on

Bibliography: References


A health care system is composed of people, organizations, and resources that provide health-related services to a country’s population.  There are various health care system models around the world, thus, countries that consider…

HSM310 Introduction Health Services Management

What Makes a Top 100 Hospital – Application Paper Week 4

Click Here: HSM310 What Makes a Top 100 Hospital

Application Paper: “What Makes a Top 100 Hospital?” Your assignment is to visit the website of one of the top 100 hospitals on the list in this link:… After reviewing the hospital and health system and analyzing its services and organizational structure, you are to write a 500 to 1,000-word (two to four pages) paper on what you feel has made this facility a top-100 hospital. All papers must be submitted in the APA format, which includes title page and reference page, with APA-formatted references

(2 to 4 pages) paper on what you feel has made this facility a top 100 hospital.  All papers must be submitted in the APA format, which includes title page and reference page, with APA formatted references.  In Doc Sharing you will find additional Application Paper information for this assignment. The minimum of one reference is required but at least 2 references are strongly suggested.

Grading Rubric for this assignment is as follows:

Week 4 Hospital Application Paper Grading CriteriaMaximum
Points Earned
Title Page. In complete APA formatting.5
Content and quality75
APA Formatting (body with correct APA intext citations)10
References Formatted. In complete APA formatting.5


People who are suffering from serious medical conditions should have access to hospital services that they think offer the best medical care for their problems.  This is where having the knowledge about the Best Hospitals in the world…

HSM310 Introduction Health Services Management

Midterm Exam Week 4

Click Here: HSM 310 Midterm Exam

(TCO 1)  Your lectures in the first half of our course provided a good overview of the evolution of healthcare since America became a nation. Briefly describe healthcare in the United States from the end of World War II to the 1980s.(20 points)

Click Here: HSM310 Your Lectures in Firs Half

The period from the end of the Second World War up to the 1980s saw many…

(TCO 2) Your lectures in the first half of our course have discussed who is actually paying for healthcare services in America. Discuss the primary payers and the approximate percentage that each is paying.(20 points)

Click Here: HSM310 Who is Actually Paying for Healthcare Services

The primary payers are the federal government, which pays for about…

(TCO 3) Your lectures in the first half of our course discuss major events in U.S. healthcare history and key changes over time. Briefly describe the changes in predominant health problems among Americans since good record keeping began in the 1800s. (20 points)

Click Here: HSM310 Discuss Major Events in US Healthcare History

From 1850 to 1900, the epidemics that occurred comprised of acute infectious diseases that affected…

HSM310 Introduction Health Services Management

(TCO 4) What are the key provisions of the Tax Equity and Fiscal Responsibility Act? (20 points)

Click Here: What Are The Key Provisions of Tax Equity

The tax Equity and Fiscal Responsibility Act included provisions for the reformation of Medicare. It set limits on…

(TCO 5) Why is it so important for healthcare organizations to conduct strategic planning sessions? (20 points)

Click Here: Why Is It Important For Healthcare Organizations

Strategic planning is important in healthcare organizations because it enables the…

(TCO 6) As a healthcare manager, how would you utilize your understanding of market segmentation in your own facility’s marketing program? (20 points)

Click Here: As a Healthcare Manager How Would You Utilize

An understanding of market segmentation can be used to better cater to the needs of the people who belong to certain…

(TCO 7) Based upon your understanding of the Patient Protection and Affordable Care Act, passed by Congress in 2010 and upheld by the Supreme Court in 2012, what do you consider the major impacts of this new law on hospitals? As a member of hospital management, how would you prepare your own facility for these impacts? (30 points)

Click Here: HSM310 Based Upon Your Understanding

One of the major impacts of this new law on hospitals is that it will lead to more…

HSM310 Introduction Health Services Management

Hillcrest Memorial Hospital Case Analysis and Write-Up Week 6

Click Here: HSM310 Hillcrest Memorial Hospital

For this assignment, select any one of the case studies presented in Chapter 17 of your textbook. Conduct a thorough case study analysis of the case, following the guidelines presented at the beginning of Chapter 17 (for our online course, you will be completing this analysis individually, not on a team). And then prepare a case study write-up as described in your textbook, including a background statement, major problems and secondary issues, your role, organizational strengths and weaknesses, alternatives and recommended solutions, and evaluation. Save your write-up as “WK6_CaseStudyAnalysisWriteUp-FLast” (First initial, Last name) and then submit it to the Dropbox.


Hillcrest Memorial Hospital is one of the oldest hospitals in the area and is known as one of the local hospitals that follow traditional methods in running a health care organization. However, employee…

HSM310 Introduction Health Services Management

Course Discussions Week 1-7 All Students Posts – 416 Pages

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Week 1 All Students Posts – 61 Pages

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History of US Healthcare – 35 Pages

Click Here: HSM310 History of US Healthcare

This week, you are studying the history of healthcare delivery in the United States. Your lecture does a great job of walking you through the decades and the centuries, the evolution of our medical field in America. What do you consider the most important milestones in the history of U.S. healthcare, and why? Discuss at least two such milestones, and be sure to support your answer.

Here is a lady who made some big advances in health care. Clarissa Harlowe Barton, Clara, as she wished to be called, is one of the most honored women in American history. She began teaching school at a time when most teachers were men and she was among the first women to gain employment in the federal government. Barton risked her life to bring supplies and support to soldiers in the field during the Civil War. At age 60, she founded the American Red Cross in 1881 and led it for the next 23 years. Her understanding of the needs of people in distress and the ways in which she could provide help to them guided her throughout her life. By the force of her personal example, she opened paths to the new field of volunteer service. Her intense devotion to serving others resulted in enough achievements to fill several ordinary lifetimes. Folks: Who is another lady who made big contributions to health care?

What is another medical discovery that relates to surgeries?  In history, have there ever been health care innovations that came about because of a war. Please explain?

When I think of milestones in Health History I always think about mental health. I feel that because of how hard these diseases can be to diagnose that it does get overlooked in a lot of ways and also because there should be way more funding for it. “In the 1840s, activist Dorothea Dix lobbied for better living conditions for the mentally ill after witnessing the dangerous and unhealthy conditions in which many patients lived. Over a 40-year period, Dix successfully persuaded the U.S. government to fund the building of 32 state psychiatric hospitals. Mental Health America (MHA), originally founded by Clifford Beers in 1909 as the National Committee for Mental Hygiene, works to improve the lives of the mentally ill in the United States through research and lobbying efforts. A number of governmental initiatives have also helped improve the U.S. mental healthcare system. In 1946, Harry Truman passed the National Mental Health Act, which created the National Institute of Mental Health and allocated government funds towards research into the causes of and treatments for mental illness. In 1963, Congress passed the Mental Retardation Facilities and Community Health Centers Construction Act, which provided federal funding for the development of community-based mental health services.”  I consider this important because being able to understand mental illnesses can help provide care for these patients. I know more and more in the news when there are murders involved or shootings they always mention mental illness of some kind do I think sometimes the lawyers push that so some don’t get as much as a sentence yes but sometimes I do think it is a big cause for some of these shootings. Why the United States should fund it more and try to understand it more. Everyday there is something we are learning as to how our brain functions it is probably one of most complex organ we have…

Leadership in Healthcare – 26 Pages

Click Here: HSM310 Leadership in Healthcare

Another very important topic this week is leadership in healthcare. Based upon your readings and your own experiences, what do you believe that it takes to become a great healthcare leader? Consider the key leadership protocols from your textbook in your answer. What can you personally do right now to prepare yourself for a leadership role in the future of medicine?

What are some leadership experience and skills you have?  What are some specific personality traits and behaviors that interfere with effective leadership in healthcare?

Leadership is going to be different in dealing with different types of people. Over 75% of the employees in health care are female in most health care organizations so leading them may be different in leading men. Leading a group of professionals such as doctors or nurses are going to be different than leading nurse aides, housekeeping, dietary and maintenance employees. Do you agree with this and what are your thoughts on this subject from your work experience?

As a healthcare leader yourself, how will you interact with your staff members, management team, and medical staff as part of your leadership role?

What do you think about this famous novel and Ayn Rand’s other novels and how they relate to leadership? What is a good book you recommend for learning about leadership and why?

Among the leadership styles presented in your text, which one do you feel will best fit your own way of leading?

A healthcare leadership role is very vital to how a person is viewed in an organization.  There are different types of models of leadership models that have different approaches and may be on different focuses as well.  I have worked in the healthcare field for 8 years now and I have seen many different types of leaders.  A leader needs certain skills, knowledge, and abilities to be successful.  There are many qualities that a leader should obtain but, one that really stands out to me is work/life balance.  This is extremely important because this demonstrates that this person cans multi-task and handle change and adjustment easily.  A leader is someone that is professional and carries a positive donmenor, optimistic and confident. I am a positive person that is open to changes and carefully watch my boss which is a great healthcare leader.  He has many of these great qualities and I see good outcomes to many situations that could get out of control if he didn’t have the great leadership protocols that he has.  I have also witnessed many situations fall apart due to lack of leadership qualities.  I plan to continue to observe and I hope to continue to grow.  I would say I have experience in work/life balance.  I am a single mother of 2 and I work full-time and my son plays sports all year round.  So by doing this on a regular basis I know what it takes to balance life and work…

HSM310 Introduction Health Services Management

Week 2 All Students Posts 70 Pages

Click Here: HSM310 Course Discussions Week 2

Motivating Healthcare Professionals – 37 Pages

Click Here: HSM310 Motivating Healthcare Professionals

You are the newly appointed CEO of a 300-bed community hospital in the Midwest. During your first week on duty, your board president and your chief of medical staff both express the same concern to you about the hospital staff: They just don’t seem to be very motivated in performing their duties these days. Quality of care and patient satisfaction are suffering as a result. What will you do to set about improving motivation within your healthcare professional team? Explain at least three specific motivational strategies that you will try, and also explain how you will know if your strategies have worked….

What management style are you most comfortable with use when leading a team? Explain.

It can be struggle to keep the staff motivated which in return lost in quality of care and patient dissatisfaction, I would seek to implement a few key steps towards the path of motivating the staffs. What do you think of these motivational programs?

  1. Review the mission statement of the Hospital and schedule predated meetings and times for all employees to attend. The purpose would be to reiterate the Mission and Vision of the Hospital in order for everyone to know that they are hired and trusted with the life and safety of the patients and quality of care is expected.
  2. Revise the profit sharing of the hospital and implement incentives to staffs for every wonderful patient ratings they receive based upon every quarter of the year.
  3. Encourage an open door policy, for staff to discuss his or her concern(s).
  4. Gives continued recognitions to employees by ways of : Gift card of their choice, Assign Parking and Mounted Pictorial on every level within the hospital so all would know of their outstanding work.
  5. Offer programs such as: free membership to gyms and its uses, provide a child-care center within the hospital so that struggling parents would feel encouraged knowing their children are receiving care, and construct event every month such as race for a cure and the will encourage employee outdoor participation on a national level or community evolvements. How do you like these ideas? Do you see any you would like to use when you are in management?

I believe that Permissive management style is better than Autocratic because it gives certain autonomy for decision making, which in return will help to raise the sense of responsibility for assigned tasks. It will be beneficial to work performance. I may use Autocratic style to where it is appropriate such as departments where there is no place for much creativity such as housekeeping. George N. Root III (Demand Media. Chron.com) states, “The online resource Inc.com refers to empowerment as allowing an employee to have more authority over her daily job duties and less need for managerial supervision. In some cases empowerment may not work. Some employees require regular supervision to be effective. But the employees that show initiative and the desire to alter their duties to make their job processes more efficient should be allowed to have more of a say in what they do”.

In order to raise the motivation level I am to plan  a meeting where I will bring all my concerns in regards to customer satisfaction and performance of the employees in general. I am to give an opportunity for employees to bring any suggestions for resolving a problem in a written anonymous form that way it will reflect more honest concerns from employees’ perspective. I am to review work environment, schedules, and reward system in the company. I am not a fan of double shift workers because low levels of physical rest, lack of quality sleep contribute to low performance which affects business in a negative way…

Management Thinking – 33 Pages

Click Here: HSM 310 Management Thinking

As a healthcare leader, you will need to work effectively with the thinking in your organization, and that can be challenging. To get staff members to think in the right ways for your organization to be successful, well, it takes work and finesse! How will you work with thinking in your own healthcare facility? Discuss the role of thinking processes in organizational change and learning. How will you, as a healthcare manager, use thinking to bring about positive change for your own facility?  Have you ever worked in a company or for a boss that encouraged positive thinking? What was the results like?

What might happen if a strong clinical staff member achieved promotion into management but never changed his or her thinking as part of that promotion?

How does thinking impact problem solving, and how can you influence that as a healthcare manager?

I have worked in a company under supervision of micromanager with negative thinking. I believe I have high work ethic as my motivations are not only external but high levels of internal. I just simply love my job. But I lasted only 3 months. I felt constantly down, very tired, sometimes even overwhelmed. I knew I was doing good job but I was not really happy about it because I knew that my manager would criticize anyways. By 2.5 month I gave them a notice and left.

Today I work in a small private clinic but my two bosses (a physician himself  and his “right hand” – office manager) are very positive, loyal and kind people. Even knowing that my responsibilities exceed my pay level I am still happy working for them. They both always say “If you do not know how to do it, come to me and we will do it together. There will be no problem”. It is indescribable how much it inspires and actually motivates me to perform my tasks above and beyond expected…

HSM310 Introduction Health Services Management

Week 3 All Students Posts 57 Pages

Click Here: HSM310 Course Discussions Week 3

Strategic Planning in Healthcare – 28 Pages

Click Here: HSM310 Strategic Planning in Healthcare

Strategic planning is a lot of work, but it is so important for hospitals and other healthcare organizations. Why is it so crucial that hospitals conduct regular strategic planning sessions? Why must they develop a multiyear strategic plan document and update it annually? What would likely happen if a healthcare facility decided to discontinue strategic planning?

Even having only a singular market, there is still very important research that can be done in the SWOT format in order to ensure that you keep your contract.

Obviously, you can focus on what strengths your company has that they won, and can maintain, this government contract. These strengths might be time-efficiency, cost, quality of product or service. Whatever it is, it is important for you to identify it for future utilization.

Weaknesses are also easy to identify. Sure you provide a great service, but does it come at a cost? Does it take a long time to produce? Do you communicate poorly with the customer?

Opportunities is a little trickier to answer because it requires that I know a little more about your organization and field, but some standards might be “can the price of the contract be increased when it is time to re-up?  Can the length of contract be increased? Can the same services be expanded to more than just your current client? Can you offer more services while still maintaining your current one?

Threats are probably the most limited, but still a very important dimension to look at when analyzing your business. “Will I win this contract again?” is the huge one, but within that are questions like “is technology making my product or service obsolete?” “Is the government working on a way to produce this product or service itself?” “Is there somebody who can make this product, but better/cheaper/faster/with more transparency?” Also, threats might be “are increasing costs going to affect my profitability? Are my prices adjusting for inflation?”
In the viewpoint of the health care administrator, what are some of the priorities in managing a facility?

A multi-year strategic plan is a must-have of any healthcare organization. It reflects not only the department of marketing on how to keep up with innovations and recent know-how of medicine and attract more clientele but it also includes short and long-term goals of improving resourcing leads, management system, operational system, organizational culture; it explains in details what obstacles are or may be on the way to set goals and how to overcome them.

It is updated annually because short and long-term goals are reached and new ones are in need to be set. Anew ways of reaching goals may be included…

Quality in Healthcare – 29 Pages

Click Here: HSM 310 Quality Healthcare

Your readings and lecture this week provide essential background on quality in healthcare, including the two major approaches to quality improvement. Compare and contrast the continuous quality improvement (CQI) and Six Sigma approaches to quality improvement. Which approach do you feel is best suited for measuring and improving quality in healthcare facilities, and why?

What are some different terms frequently used for quality in health care services and what are their meanings?  What people and positions would you include on your hospital’s quality improvement committee, and why?  How does structure, process, and outcomes interact to create quality in a healthcare facility?

Working in health care management, I hear this statement a lot. ‘If it is not documented, it did not happen. How can this statement help with quality of care and in operating a facility?

In today’s world of many law suits and for educational and monitoring reasons, it is a good practice to have things documented. Does your health care facility (your workplace or personal doctor) document everything well? What kind of system do they use for patient records?

I think a good point of QA programs is to monitor and correct problems the services of an organization or department. It helps to achieve quality services and products. It is often used for certifications. One bad thing is that it may be expensive to pay for the extra time and personnel and it adds to the price charged for the service or product. What do you think about this?

Most people are important to the meeting but everyone can’t be there, so there can be the executive he can bring in news from outside the hospital and fiscal affairs, Nursing to see how the patient care is going and to talk about floor procedures, a doctor to cover medical procedure and pharmacy, to cover all drugs and medicinal changes, someone from human resources to talk about retention or reduction of staff, and grounds and environmental for the safety and beautification of the hospital, and on some level they need patient representation, either through surveys phone calls or in person….

HSM310 Introduction Health Services Management

Week 4 All Students Posts 57 Pages

Click Here: HSM310 Course Discussions Week 4

Information Technology in Healthcare – 31 Pages

Click Here: HSM310 Information Technology in Healthcare

Computers have changed just about everything in the way that we provide, document, and manage healthcare in America. Discuss some of the primary uses of information technology in healthcare organizations today. Provide specific examples of such applications. How do you see information technology in healthcare evolving over the decade ahead?

What are some of the challenges associated with clinical information systems adoption in healthcare? And what might you do to overcome these challenges in your own facility?

There are some tools that help you check your health, get instant feedback, and keep track of your progress to better manage your health for instance workout training and dieting. Some cool new gadgets are in the use of smartphone apps that can help you set and monitor fitness goals and cell phone text reminders to take your medicine on time. One of the latest I came across is instant Blood sugar apps for diabetic patients to monitor and record their blood sugar. I also noticed a few online communities that can help people connect with one another to try to make best use of good health such as during pregnancy or to respond to concerns about poor health. Through online communities you can share information and support others with similar disease or disabilities. Find and share an article or innovation that uses the Internet for health care or medicine?

As a hospital manager or administrator, how would you go about selecting a new information technology system for your facility? Who would you involve in that decision?

What are some of the pro’s and con’s of investing in new Information Technology in a local health care facility that you worked in or are a patient in?

Some of the challenges are obtaining patient privacy and a patient’s request that their information will not be seen by others. Another challenge is communicating and sharing information in a correct manner from one professional to another. Additionally, different healthcare systems, such as a doctor’s system and insurer’s system can be challenging to transfer and function information. Furthermore, a variety of systems can contribute to a delay of health delivery. Lastly, updated software applications can be difficult for professionals to implement, especially senior employees.

To overcome these challenges, being educated and properly trained for these challenges will benefit the facility. Learn how to function different clinical information systems will help grow and develop learning abilities…

Managed Care – 26 Pages

Click Here: HSM 310 Managed Care

Managed care has greatly impacted healthcare delivery in America, and your lecture for this week covers this fact quite well. Managed care remains a subject of great debate in our nation, with some patients being quite satisfied with their HMO or PPO plans and others very disappointed. Doctors, in general, have been very frustrated with the intrusion of managed care in the historically sacred physician-patient relationship. What really is managed care? And how does it work?  How does an HMO function in managing medical care?

Why are patients often so dissatisfied with managed care plans? And can anything be done to improve their satisfaction?  How does a PPO function in managing medical care?

Why are doctors often so frustrated with managed care plans? And can anything be done to improve their satisfaction with such plans?

When there is a lot of money to be made, many organizations and individuals will go into the gray areas of ethics to maximize their profits. What does the Bible say about the love of money? Do you think this is a problem in today’s business culture? Can you share an example?  Canada has a socialized manage care system operated by the government. Should we copy the Canadian health care model?

Managed care helps manage healthcare costs, quality and access to health services. It deals with patients and the providers. Managed care also combines the funding and supplying into one whole organization. Two examples of managed care insurance companies in the US are Aetna Health Inc and Affinity Health Plan Inc…

HSM310 Introduction Health Services Management

Week 5 All Students Posts 53 Pages

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Managing Healthcare Professionals – 27 Pages

Click Here: HSM310 Managing Healthcare Professionals

One of the most important topics in healthcare leadership today is culture of safety. Consider your learning from the textbook on this subject and your own personal and professional experiences. As a hospital manager or CEO, what steps would you take to ensure that a culture of safety exists for the protection of your patients and your staff members?

Select any healthcare profession of special interest to yourself, and explain the training required for entry into that profession?  Safety is very important for the health care staff. Many employees get illnesses through their workplace in health care.  Can you find and share an article about this with the class? What are your thoughts on this topic?  Why is conflict of interest an important issue when physicians are employed by a hospital?

What are the attributes of hospitals that promote professional nursing practice and become great places for nurses to work? In what ways are the supply and demand laws related to the wages you receive? How will labor supply and demand help you to get more money when you achieve your career goals?  How is managing physicians different from managing nurses and allied health professionals?

A healthcare profession that has always interested me is a medical lab technician. The training required for entry into this position is an associate’s degree in science for medical laboratory technician as well as passing the ASCP to become certified. The type of skills you need for this profession, is to be able to correctly preform various lab testing in sections such as; hematology, microbiology, chemistry, blood bank, immunology, and urinalysis. I find this profession interesting because 70% of diagnoses are based on lab findings…

Strategic Management of Human Resources – 26 Pages

Click Here: HSM310 Strategic Management of Human Resources

The human resources department (HR) of a hospital or clinic is an extremely busy and important place these days. What are the key functions of human resources management? Select one of these key functions and explain how it can be done effectively in a healthcare organization today.  Class: How will you recruit qualified physicians for your hospital or clinic?

What will you do to make sure that excellent staff members are retained by your organization and do not leave for other opportunities? Why do you think there is a shortage of healthcare personnel today? What professions are most affected?

Is there a shortage of physicians in the state where you live? If so, what are the reasons for this?  How will you recruit qualified nurses and allied health personnel for your hospital or clinic?

If there is a shortage of health care professionals, that would be good for us. There are more available jobs and at higher salaries for us! What do you think of this? What job do you want to do after you earn this degree and why?  Do you believe that doctors are paid too much? Is there a shortage of physicians in your area?  How will you assess employee performance in your organization?

If I were looking to recruit qualified physicians for my hospital I would offer different things such as signing bonuses, great benefits, and decent scheduling. I believe these are three things would grab the attention of many qualified doctors. A signing bonus would be eye catching for a doctor because it would be amount that may help them pay down their loans or move to the area and it would be based upon how long they were going to be contracted with my facility. Offering great benefits and a decent schedule will get doctors attention, especially the ones who have families. More people nowadays want a better balanced life were they can work the job they love, but also have the time to travel, spend time with friends and family…

HSM310 Introduction Health Services Management

Week 6 All Students Posts 57 Pages

Click Here: HSM310 Course Discussions Week 6

Teamwork in Healthcare – 30 Pages

Click Here: HSM 310 Teamwork in Healthcare

You are the newly appointed director of human resources for a 500-bed regional medical center on the East Coast. One of the top priorities given to you by the hospital CEO when you were hired was to improve teamwork within the hospital. There has been too much bickering and poor communication among departments and within teams. Efficiency, quality, and morale have all been suffering as a result. How will you set about improving teamwork in your facility? How will you improve team communication, and how will you manage teams of healthcare professionals?

What is to first thing you would do to get the moral and teamwork to improve at this hospital and why? What are the benefits and costs associated with teamwork in healthcare organizations?  Describe the favorite work team you ever were a part of? What was it like and was it very productive? What was the team’s leader like?  Share with the class if you were in an organization that went through a previously described situation. Do you think the organization handled the change properly? What could they have done differently to improve the situation?

Do you think this is a useful way to manage people at work? Have you ever been a part of a sports team? Share some things that the coach and team did to be motivated and successful?

There is going to be a lot of challenges with teams in your organization. Most of you are going to be in management someday so it is things you will be dealing with. Class what would you do to improve teamwork if you were a hospital administrator?

Every role and effort from each medical professional is very important for teamwork to improve at a hospital. For example, the nursing department and physician management need to work together to satisfy the patients need. Nurses and physicians need to come together to accomplish their work. Teamwork needs to involve discipline, understanding, patience, cooperation, and value to their work in order to achieve the common goal. When one person slacks off, the whole team will be unsuccessful…

Disparities in Healthcare – 27 Pages

Click Here: HSM 310 Disparities in Healthcare

Based upon your studies this week, what do you consider to be the most serious disparities existing in American healthcare at this time? And what would you suggest be done to address these disparities? As a healthcare manager, what will be your best practices for achieving quality healthcare for all patients in your community?

What is meant by “cultural competence,” and how would you go about achieving this in your own healthcare facility?

What are some of the major barriers to healthcare access that contribute to disparities in U.S. healthcare?  Is there a problem in access in our country? Can we find some statistics on this? We will look at the pro’s and con’s of this government intervention to improve health care access. Our U.S. health care system is about 50% private and 50% public. How does the U.S. compare to other countries in terms of Health Care Access?

What is the role of public policy in addressing healthcare disparities? Are disparities a public health problem or a private health problem?

Do American citizens have a right to health care, housing, food? Is the government responsible to provide these services? These are the big questions that center on the government these days. What are your thoughts on this?

Disparities exist because of lack of understanding. A lack of doctors in the same racial categories. Religious backgrounds may stop people from seeking the healthcare they need. The doctor offices may not accept a lot of the HMO’s in more affluent areas. Rural places may not have clinics. Some clinics are extremely crowded and people will get tired of waiting and leave…

HSM310 Introduction Health Services Management

Week 7 All Students Posts 61 Pages

Click Here: HSM310 Course Discussions Week 7

Ethics in Healthcare – 33 Pages

Click Here: HSM 310 Ethics Healthcare

What are the key ethical concepts, as described in your textbook, that we need to understand as healthcare professionals? Cite at least two of these key concepts, and provide a relevant example for each, showing how the concept relates to healthcare. What are some of the important legal and/or ethical issues that arise in managed care programs?

What is meant by “patient self-determination?” How does that concept relate to our work as healthcare professionals? What do you consider to be the most important ethical issue facing healthcare professionals today, and why?

Patient rights are an important aspect of health care. In nursing homes, residents have the right to make poor health decisions. An example is a brittle diabetic wanting to eat anything they want. The doctor or nurse can give them information about what they eat, but ultimately the patient makes the decision. What are your thoughts on this?

How would you go about educating your staff members on key legal and ethical issues related to their work?

Some issues that arise in managed care programs are monetary incentives are often used to affect physician behavior, and may include rewarding physicians who practice medicine frugally by offering financial rewards, such as bonuses, for those who provide the most cost-efficient care. Those who perform too many procedures or are cost-inefficient in other ways may be penalized, often by withholding bonuses or portions of income.  A related ethical concern pertains to the effect of managed care on physician-patient relationships. Many worry that managed care will undermine physician-patient relationships by eroding patients’ trust in their physicians, reducing the amount of time physicians spend with patients, and restricting patients’ access to physicians…

HSM310 Introduction Health Services Management

Fraud and Abuse in Healthcare – 28 Pages

Click Here: HSM310 Fraud and Abuse in Healthcare

Define fraud as it relates to healthcare. What is the difference between fraud and abuse?  Conduct an Internet search and find at least one example of fraud and/or abuse that took place in a healthcare setting. Present your example here for the group. What is the key learning objective from this example?

Give an example of fraud or abuse in health care. Share an Internet article about it and your thoughts on it.  What is the Sarbanes Oxley Act (SOX) and how will it affect fraud? What are the key provisions of the Emergency Medical Treatment and Active Labor?

As a hospital or clinic CEO, how would you go about preventing fraud and abuse in your own facility? What is a corporate compliance program, and why is it important in healthcare?

Fraud is an intentional deception or misrepresentation of services that an individual knows to be false and could result in an unauthorized reimbursement to a practice.  Abuse describes incidents or practices inconsistent with accepted and sound medical, business, or fiscal practices.

The difference between fraud and abuse boils down to the person’s intent. Both activities have the same effect: they consume valuable resources from the Medicare Trust Fund, which would otherwise be used to provide care to Medicare beneficiaries. It is the intent that creates a fraudulent situation.
Understanding the difference between fraud and abuse is just half the battle…

HSM310 Introduction Health Services Management

Final Exam 

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(TCO 1) Your lectures in this course discussed changes in healthcare since America became a nation. How did healthcare change in America from 1900 to the present day? (Points : 25)

Click Here: HSM310 Your Lectures in this Course Discussed

The changes that the American healthcare system has undergone since 1900 have made it very different today from what it was then. In particular, these changes involved…

(TCO 2) How might health disparities in America be addressed by our government through public policy initiatives? Provide and discuss at least one relevant example. (Points : 25)

Click Here: HSM310 How Might Health Disparities

Health disparities indicate inequitable health outcomes, health environments, and health statuses, quality of care, healthcare utilization, and healthcare access among…

(TCO 3) Your lectures for this course have introduced public health program interventions. Discuss interventions as a key aspect of the public health role in American healthcare. Provide at least one relevant example of an intervention. (Points : 25)

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Public health interventions can be described as programmatic and intricate. They also depend on the context. In this regard, they can be considered effective if they are able to…

(TCO 4) The Patient Protection and Affordable Care Act outlaws rescission. What does that mean for patients in our U.S. health system? (Points : 25)

Click Here: HSM310 Patient Protection Affordable Care

This means that the Affordable Care Act and the Patient Protection prohibit the following people from being denied healthcare coverage: young adults aged…

(TCO 5) Strategy in healthcare is all about making the best choices for our healthcare organizations, looking several years into the future. What are the common characteristics of choices that become successful strategies in healthcare? (Points : 25)

Click Here: HSM310 Strategy in Healthcare Organizations

An organization’s ability to plan for the future and to take advantage of market opportunities is crucial for ensuring its success and sustainability. In this regard, strategic….

(TCO 6) More and more hospitals are choosing to employ certified registered nurse anesthetists (CRNAs) to provide anesthesia services for their patients instead of using only physician anesthesiologists. Describe the training of CRNAs and their utilization in the U.S. healthcare delivery system today. (Points : 25)

Click Here: More and More Hospitals are Choosing to Employ

CRNAs or Certified Registered Nurse Anesthetics are Advanced Practice Nurses whose expertise lies in the administration of anesthesia. They work with…

HSM310 Introduction Health Services Management

(TCO 7) In what ways is motivation of healthcare professionals different for different generations of workers, such as baby boomers, Generation X employees, and millennials? (Points : 25)

Click Here: In What Ways is Motivation of Healthcare

The following describes the ways by which healthcare professionals from various generations can be motivated.  Healthcare professionals from the Baby Boomer generation (1946-1964) are….

(TCO 8) Briefly discuss the funding of the Medicaid program in America, the beneficiaries covered, and the types of services provided under that program. (Points : 25)

Click Here: Discuss the Funding of the Medicaid Program

A public health insurance program, Medicaid provides health coverage to people with low incomes. These include the disabled, the seniors, pregnant women, parents, and….

(TCO 9) Consider the individual mandate of the Patient Protection and Affordable Care Act. What is meant by “individual mandate?” Do you agree or disagree with this aspect of PPACA, and why? (Points : 25)

Click Here: Consider Individual Mandate of Patient Protection

The individual  mandate of the Patient Protection and Affordable Care Act means that most individuals are required to obtain health insurance coverage or else be…

(TCO 9) Based upon your learning in this course and your own personal and professional experiences with healthcare, how would you go about improving access and addressing disparities that now exist in the health of Americans? (Points : 25)

Click Here: Improving Access Addressing Disparities

There is still no certainty when it comes to healthcare access and how this problem will be addressed in the years to come. Meanwhile, this problem continues to…

HSM310 Introduction Health Services Management

HSM 310 DeVry