MGMT 303 Final Exam


MGMT 303 Final Exam 
(TCO 1) The goals that have been set for an organization must be monitored and the actual…

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MGMT 303 Final Exam

MGMT 303 Final Exam


(TCO 1) At the _____ managerial level, conceptual skills are particularly important. (Points : 7)

Top management

Operational employee

Middle management

First-line supervisor

None of the above

(TCO 1) Which of the following is an example of an organization? (Points : 7)
The Department of Labor
The Atlanta Braves
The Boys & Girls Club of America
All of the above

(TCO 1) The goals that have been set for an organization must be monitored and the actual performance compared to goals.  This is part of the ______ function of management. (Points : 7)




(TCO 2) In Florida, a vacationer could choose from over 200 timeshare resorts. In Vermont, the choice is limited to 15. A resort in Vermont has (Points : 7)

The power of suppliers.

The threat of new entrants.

Competitive rivalry

The competitive advantage.

(TCO 2) The process of actively monitoring the environment through activities such as reading and observation is called (Points : 7)

Being socially responsible

Environmental scanning

Alliance creation

Informational management

A strategic response

(TCO 3) Employees who face ethical dilemmas need ___________ so they can dowhat is right without fear of reprimand. (Points : 7)

ethics training

Social responsibility

Independent social audits

Protective mechanisms

(TCO 3) Individuals in an organization who find themselves in an ethical dilemma have many factors that will determine whether their behavior is ethical or unethical. Which of the following does NOT determine the behavior? (Points : 7)
Organizational culture
Individual’s stage of moral development
Issue intensity
Individual’s characteristics

Size of the organization

(TCO 3)  ______ is when an organization’s intention is to go beyond its legal and economic obligations, to do the right thing and act in ways that are good for society.(Points : 7)

Classic view


Social responsibility

ISO 9000

all of the above

(TCO 4) The European Union and North American Free Trade Agreement are often in the news in the USA.  There are other trade agreements in the world.  China and South Korea are not members of a specific trade agreement but do take part in trade discussion of which agreement or association? (Points : 7)

South Asian Assiciation for Regional Cooporation

Association of Southeast Asian Nations

East Asia Trade Community
Asia United Trade Agreement

None of the above

(TCO 4) When 12 original countries joined together, with the primary goal of reasserting the region’s economic position against the United States and Japan, the _____ was formed. (Points : 7)
African Union
European Union
Central America Free Trade Agreement
developing market economy
Association of South-East Asian Nations
(TCO 5) Manger must be focused on the future. ______________ are targets that managers are trying to reach and they are also the basis by which work results are measured. (Points : 7)




Environmental Scanning

(TCO 5) Busy managers will often make a decision based only on their ability to understand and process the information. This type of decision making is (Points : 7)
bounded rationality.
A satisfice.
Rational decision making.
Escalation of commitment
None of the above
(TCO 5) _____ planning is the process by which managers identify alternative courses of action that the organization might follow if various conditions arise. (Points : 7)





Goal optimization

(TCO 5) Theory surrounding organizational authority states that subordinates will accept orders if which of the following conditions is/are satisfied: (Points : 7)

They understand the order.

The order does not conflict with their personal beliefs.

They are able to perform the task as directed.

All of the above.

(TCO 6) Jay wants to start a new business. Which of the following questions should he use as part of his analysis of the ideas for a new business? (Points : 7)

Who is the potential customer?

What similar or unique product features does his proposed idea have to compare to what’s currently on the market?

How and where will potential customers purchase his product?

How will he need to promote and advertise his product?
All of the above.

(TCO 6) After watching the royal wedding, Susan wants to start her own hat-making company in the United States. To help her determine whether this is a good idea, she needs to find the answers to which of the following questions? (Points : 7)

Who are my customers, and where are they?

Who are my competitors, and where are they?

How can I differentiate my product from that of my competitors?
In what quantities and at what price will my customers buy my products?

All of the above

(TCO 7) A regional manufacturing operation has the following divisions: manufacturing, finance, human resources, marketing, and shipping/receiving. This is an example of _____ departmentalization. (Points : 7)

(TCO 7) _____ is defined as clear and distinct lines of authority among all positions in an organization. (Points : 7)


Chain of command

Span of management


(TCO 8) A person’s ability to sense how others are feeling best describes which emotional intelligence trait? (Points : 7)



Social Skills

Managing Emotions

(TCO 8) According to Herzberg, when _____ factors are adequate, employees won’t be satisfied, but they won’t be dissatisfied either. (Points : 7)

(TCO 8) The _____ is the act that requires organizations with 50 or more employees up to 12 weeks of unpaid leave each year for family or medical reasons. (Points : 7)

Lilly Ledbetter Fair Pay Act

Patient Protection and Affordable Care Act

Family Medical Leave Act

Occupational Safety and Health Act

Americans with Disability Act

(TCO 9) During which stage of group development do members try out various forms of behavior in an attempt to test the waters and see what will be acceptable in the group? (Points : 7)






(TCO 9) Which of the following statements does NOT describe an advantage of verbal communication? (Points : 7)

It is accurate

It facilitates feedback.

It is comfortable for managers.

It can be done with little preparation.

(TCO 10) Budgets (Points : 7)

Help managers coordinate resources.

Help define standards for control.

Provide guidelines about resources.

Enable the evaluation of the performance of managers.

All of the above

(TCO 10) Income statements, balance sheets, and audits are examples of the control of (Points : 7)

Physical resources

Financial resources

Organizational complexity

Human resources

(TCO 2) An organization’s external environment refers to forces outside the organization that affect its performance.  Compare and contrast two of the components of the external environment. (Points : 10)

(TCO 2) In today’s environment, what are the important organizational strategies to be considered?  Discuss why each is important. (Points : 10)

Organizational strategies are the actions that a corporation plans to perform in order to realize a specific…

(TCO 3) You are the CEO of a factory that manufactures furniture. Explain briefly why your company needs to be socially responsible. Briefly comment on any two areas of social responsibility. (Points : 10)

In business, social responsibility characterizes the method wherein the corporation takes into consideration the financial,…

(TCO 3) What is social entrepreneurship?  How can businesses promote positive social change? (Points : 10)

(TCO 7) Briefly describe the matrix structure of organizational design. What are the advantages and disadvantages of this design? (Points : 10)

(TCO 7) Compare and contrast the mechanistic and organic organizations. (Points: 10)

The organic organizational structure is a framework that a company utilizes to determine power and…

(TCO 8) Identify three performance appraisal methods and an advantage and disadvantage of each method. (Points : 10)

Performance Appraisal is the evaluation process that is intended to…

(TCO 8) Identify three selection tools used in the selection process to ensure that the most appropriate candidates are hired.  What makes the tools useful?  When is the tool appropriate? (Points : 10)

(TCO 9)  Explain what the barriers are to interpersonal communications. (Points : 10)

(TCO 9) Identify and briefly explain five communication issues for management in today’s organizations. (Points : 10)

Communication in the organization contains all the resources, both formal and…

MGMT 303 Final Exam

(TCO 10) Identify and describe the controls that can be used before, during, and after an activity. (Points : 10)

Management control is a methodical means to: set implementation standards with planning goals, conceptualize…

(TCO 10) What is controlling and why is it important to an organization? (Points : 10)

(TCO 1) Briefly describe any five of the 10 managerial roles described by Henry Mintzberg. Give an example of each. (Points : 10)

(TCO 1) Recall a recent group project or task in which you have participated. Explain how members of the group displayed each of the managerial skills. (Points : 10)

Managerial skills are the requirements needed for managers to be able to…

(TCO 2) Describe the six components of the external environment and give at least one specific example of each of the components that are not examples given in the textbook. (Points : 20)

The six components of external environment that are listed in our book on page 44 are economic, global, political/legal, sociocultural, technological, and…

(TCO 8) You are a manager of a consulting firm with 25 employees under your supervision. Employee motivation appears to be slipping, as well as employee performance. Employees seem to have a negative attitude about their work, which has led to some turnover of employees and an increase in absenteeism. You have been asked to provide upper management with recommendations of how to improve motivation of the employees. Please create a motivation plan and list the main motivational theories you are applying in this plan. You should come up with a minimum of three ideas on how to improve motivation. (Points : 20)

Having to manage 25 people, it’s obvious that some of them are self-motivating, while others need to be told how to do something and…

MGMT 303 Final Exam

(TCO 9) You are the plant manager at Acme Plastics. You are running two shifts: a day shift and an evening shift. Before the day shift leaves each day, the workers must get an adequate supply of raw materials from the warehouse for the evening shift to use. On several occasions, they have failed to do so. By the time the evening shift gets to work, the warehouse is locked up, and it takes about 3 hours to get someone to come on site in order to unlock it and get the production line rolling again. The two shift supervisors are at each other’s throats, and you have to do something to correct the situation. What is the basic problem causing this conflict? What could you do to solve it? (Points : 20)

The main problem at Acme Plastics is that the adequate supply of materials is not making it to the warehouse on time and the two supervisors are…

(TCO 10) Our text defines the four functions of management as planning, organizing, leading and controlling. Briefly put, the plan states the desired outcome or goal and the process for achieving it. Control is the regulation of organizational activities and processes in such a way as to facilitate goal attainment. Assume that you are a manager of a business. State the type of business you are managing (it can be any business you choose). Give two examples of controls that you would implement in the business and how they could facilitate goal attainment. (Points : 20)

In this scenario, I am the manager of the local Best Buy. My first example of using control in this business would be by using multiple…

(TCO 2) List and explain in detail the components of the four perspectives on how managers make decisions. (Points : 20)

Decision making is a mind process that entails choosing a reasonable option from the available selections. In business…

MGMT 303 Final Exam

(TCO 8) Human Resources Planning is a process to ensure managers have the right number of skilled employees at the right place and right time. Thorough planning entails two steps: assessing current human resources and meeting future HR needs. List and explain the three important parts of the current assessment process. (Points : 20)

Human Resource is the most significant part of an organization since it aids the company in achieving a competitive…

(TCO 9) Describe in detail the three major contingency theories of leadership. How do these differ? (Points : 20)

Contingency theories argue that there is no one best way of organizing or leading and that one organizational

(TCO 10) Explain what a PERT network system is and share an example of when it would be best to use this tool. (Points : 20)

The Program Evaluation and Review Technique (PERT) is an integrated project management system that was designed to…

MGMT 303 Final Exam