MGMT 591 Final Exam

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MGMT 591 Final Exam
(TCO 1 and 2) If your boss was not sure it would be worth the investment to change the company’s…

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MGMT 591 Final Exam

MGMT 591 Final Exam

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(TCO 1 and 2) If your boss was not sure it would be worth the investment to change the company’s hiring practices to include an evaluation of applicants’ attitudes, what would you tell him or her? (Points : 10)

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I would tell him or her that evaluating employees’ attitudes is…

(TCO 4) What is groupthink? Why can groupthink be detrimental to effective group functioning? (Points : 10)

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Groupthink describes situations where group pressures to…

(TCO 5) Provide some suggestions for improving performance evaluations. (Points : 10)

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One suggestion is to use multiple evaluators.  This increases the accuracy of the…

(TCO 5) Define power from an organizational behavior perspective. What is the difference between power and influence? Provide an example to illuminate your response. (Points : 10)

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Power is the capacity that one has to influence the behavior of another so that the other…

(TCO C) How does the job characteristics model motivate employees? (Points : 10)

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It motivates employees in that it enables them to meet their intrinsic needs. In particular…

(TCO 2) You are the manager of a business that cleans airliners. You are contracted by airlines to perform quick cleanups on planes between flights as well as more extensive cleanings while planes are parked overnight. The airline industry is facing financial pressures and these pressures have trickled down to you. The airlines are having their planes cleaned less often and, as a result, they are dirtier when they are cleaned. It also seems like passengers are increasingly likely to leave really gross stuff behind.
The work is difficult. Your employees have not received raises in some time, and it is likely that they won’t receive raises in the near future. The employees, individually and as a group, are quite open about not liking their jobs. Your managers are placing pressure on you to make the employees more productive. You subscribe to the theory that workers who are more satisfied with their jobs are more productive. You cannot give the employees raises but you do have a very limited amount of discretionary funds. What can you do to increase the workers’ level of job satisfaction? Provide five specific steps you could take. (Points : 45)

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Some of the factors that cause job satisfaction are interesting jobs that provide training, variety, independence, and control. Other factors…

(TCO 5) You lead a team of marketing professionals. At a recent team meeting, Curtis and Andrea got into an argument in front of you and are no longer speaking to each other. Curtis came to you and complained that Andrea always tries to get all of the attention. Andrea came to you with that same complaint about Curtis after the argument. Recently, you and your entire team took the Life Styles Inventory (LSI). Andrea is Conventional while Curtis is Competitive. Your style is Humanistic-Encouraging. You plan to hold a meeting with the three of you. What four specific things will you cover and how will you approach each part of the communication differently based on the LSI results? (Points : 45)

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First, I will ask them what the nature of the conflict is and how it has led to the current situation. During this…

(TCO 5) William Smith and Julia Morin met each other during cycling competitions in Brooklyn, New York two years ago. Each of them worked in specialty bicycle shops in Manhattan as high-end mechanical technicians. Recently, they began to ‘dream’ about the possibility of combining the two shops; then, starting up a third shop in Brooklyn. Their shop owners loved the idea, but the twenty-five current employees in each of the downtown Manhattan shops considered the start-up store in Brooklyn a threat.
William and Julia are faced with resolving this intragroup conflict for both shop owners before they will agree to consider working together to sponsor the financing for a third shop in a borough of New York and outside New York City. Another challenge they must overcome is the group dynamics in each of their bike shops given each considers the other a primary competitor. This conflict has been going on for the past ten years since each shop opened. Now, they must convince the owners that their employees can become team players given their technical and customer expertise.
You are close friends with William and Julia, who seek your advice and input before they meet with their bosses to propose their strategy for trying to turn individuals into team players. They have set up a get-together in a favorite local bistro to take notes and draft their presentation the next day.

Analyze the intragroup conflict and dynamics in this case study and prepare a written plan for William and Julia to put into action. Reflect on the course materials; then, explain how start-up organizations can create team players. Substantiate your reasoning using APA citations for referencing resources applied to make your case to William and Julia. They are counting on your expertise and input before their important meeting. (Points : 45)

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Team formation involves five stages, namely the forming, storming, norming, performing, and adjourning…

(TCOs 3 & 4) Managers and leaders must possess good communication skills in order to be successful and achieve their goals. However, there are many barriers to effective communication. Please describe five common barriers to effective communication that managers and leaders often need to overcome. Evaluate each of the five barrier’s significance to the communication process. Then identify an action that a manager or leader could take to overcome each barrier. (Points : 45)

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Five common barriers to effective communication include the following: filtering…

MGMT 591 Final Exam

(TCOs 3 & 4) Identify the five stages of team development and explain what happens at each stage.  Give a specific example from your experience to highlight one of the stages.  (Points : 45)

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The five stages of team development are…

(TCO 1, 2) Identify the main elements included in effective events theory.  Select any two of these elements and provide an example of how the factor can influence an employee’s job performance and satisfaction.  (Points : 10)

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The main elements in the effective events theory include…

(TCO 5) Describe the communications process in detail, including all key parts and their particular function, as well as movement of the communications. Provide examples of each part and elaborate on each example.  (Points : 45)

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Communication refers to the process of transmitting and receiving messages, whether…

(TCO 2) What is an attitude? Discuss the three basic components of an attitude. Conclude by discussing why managers or leaders need to understand the attitude concept? (Points: 45)

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Attitude refers to the organization of behavioral tendencies, feelings, and…

(TCO 5) Identify and define four of the seven key elements in the communication process. Give a specific example of a possible breakdown in a communication flow. (Points: 10)

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The seven key elements in the communication process are the…

(TCO 4) Describe Lewin’s three-step model used for managing change. (Points: 10)

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Lewin’s three-step model of change indicates that change…

MGMT 591 Final Exam

(TCO 5) Eagle Standard Inc. (ESI), a major engineering firm, specializes in designing aircraft parts for government contracts. ESI employs project managers and 42 engineers who are divided into project groups of six to seven members. The majority of project team leaders have spent time in France and Britain learning new technology. The Eagle 6 Project Team, consisting of six engineers, is developing new equipment for a jet fighter. The project has been ongoing for 18 months, and all six engineers have been with this project group since its inception, working together on all of these projects. Eagle 6 works well together.

However, the Eagle 6 team has the most technical project, and its engineers have been working too much overtime. The senior project manager, Bruce Chalnick, interviewed and hired a new engineer to help out, Richard Hue. Richard has good qualifications and seems to be knowledgeable and motivated. The work is challenging and gives him the opportunity to showcase his computer skills and engineering knowledge. Two weeks in, he quickly became a contributing member of the team, showing initiative and the willingness to work overtime and weekends to research possible solutions to potential problems. Richard was particularly adept with the computer system, and Bruce is ecstatic about his new hire. Richard is a loner, on and off the job. He is from Country X, a small island with a high power-distance culture; all of the other members of the team were born and raised in the United States.

After three months, Richard’s learning curve had just about peaked, and he began to suggest new ways of doing things. He offered to mentor the other engineers, but each time he was rebuffed. He then went to Bruce Chalnick and asked for another part of the program to work on. At that point, a senior member of Eagle 6, Tim Flossner, met with Bruce to discuss Richard. Tim stated he was speaking for the rest of the team and said Richard is stuck up and arrogant. Tim said he and the other team members felt Richard flaunts his education and knowledge, and none of them like him. In fact, they can’t stand him.

Bruce told Tim that Richard thinks that the rest of the team are slackers who talk about bowling and sports instead of working. Richard thinks he is disliked because he’s from Country X.

Bruce wants to keep everyone in the company, and more importantly, within the team, so how should Bruce handle this problem? Detail what he should do by applying at least two conflict management methods to enhance group and team performance. Include roles and decision making in your response. (Points: 45)

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The two conflict management methods Bruce can use are smoothing and…

MGMT 591 Final Exam

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