MGMT410 Quiz Week 4


MGMT410 Quiz Week 4
(TCO 1) Celeste spends most of her time at work establishing goals for her staff of 50…

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MGMT410 Quiz Week 4

MGMT410 Quiz Week 4


(TCO 1) Celeste spends most of her time at work establishing goals for her staff of 50 employees and developing procedures for various tasks. In which function of the management process does Celeste spend most of her time? (Points : 5)





(TCO 1) Sweet Leaf Tea, a Texas-based maker of bottled iced tea, is a small but fast-growing firm that has gained a loyal following for its use of fresh, organic ingredients in its beverages. Although beverage industry experts recommended that Sweet Leaf replace the organic cane sugar and honey it uses with less costly high-fructose corn syrup, Sweet Leaf refused because of the company’s mission to provide a high-quality, organic beverage to consumers. The 11-year-old company has 50 employees, and its products are available in 30% of the U.S. market. Sweet Leaf Tea recently received multimillion dollar investments that will enable the business to expand its national presence.

Which of the following, if true, best supports the idea that Sweet Leaf Tea has implemented a competitive strategy of differentiation? (Points : 5)

New Sweet Leaf Tea customers are initially attracted to the unique labels and logo on the bottles.

Loyal customers of Sweet Leaf Tea seek products that are U.S. Department of Agriculture-certified organic despite the associated higher costs.

Other brands of bottled iced tea compete with Sweet Leaf Tea by offering new flavors at competitive prices.

Sweet Leaf Tea sells both lemonade and teas in a variety of flavors that appeal to consumers of all ages.

(TCO 2) The four major areas of human resource management are (Points : 5)

Training, development, legal, and outsourcing

Training, development, IRS, and benefits

Employment, training and development, compensation and benefits, and employee relations

Hiring, firing, promoting, and training

(TCO 2) Which of the following refers to an analysis by which an organization measures where it currently stands and determines what it has to accomplish to improve its HR functions? (Points : 5)

HR methodology

HR benchmark

HR checklist

HR audit

(TCO 3) Which Supreme Court case was used to define unfair discrimination in conjunction with EEO laws? (Points : 5)

Brown v. Board of Education

Griggs v. Duke Power Company

West Coast Hotel Co. v. Parrish

Abington School District v. Schempp

(TCO 3) You are vice president of human resources of a large pharmaceutical manufacturer. Your firm has a longstanding tradition of promoting from within. New hires are fresh college graduates with no experience and no advanced degrees. Your firm is being sued by Ed, a 45-year-old MBA, who has attempted to apply for a general manager job and was not even given an interview. He knows the position is available because the incumbent died and the obituary was public information. He is claiming age discrimination. Which of the following discrimination defenses should be employed? (Points : 5)

The 4/5 rule

Geographical comparison

Performance ratio comparison

No valid defense—the policy is suspect and could result in adverse impact and treatment claims

(TCO 4) When a working environment is offensive due to sexual innuendos or other behaviors related to sex and unreasonably interferes with an employee’s ability to work, it is called (Points : 5)

Hostile environment sexual harassment

Violence in the workplace


Unfair labor practices

Productivity interferences

(TCO 4) Which of the following would least likely foster diversity in the workplace? (Points : 5)

Changing the culture through diversity training education programs

Appointing a small group of minorities to high-profile positions

Recruiting minority members to the board of directors

Using metrics to evaluate diversity programs
(TCO 5) The PAQ method of job analysis is (Points : 5)

Very suspicious, especially when a theft is involved

Useful and highly rated as a method of doing job analysis

Used mainly by Indiana companies, because it was invented at Purdue

One that works best for higher level, professional jobs

One that works mainly due to its easy-to-read format and down-to-earth questions

(TCO 5) When a job analyst watches employees directly or reviews films of workers on the job, which analysis method is being used? (Points : 5)

Group view method

Observation method

Structured method

Individual view method

(TCO 6) Which constraint on recruiting efforts is being kept in check by using teleconferencing for initial interviews? (Points : 5)

Recruiting costs

Government influences

Job attractiveness

Organizational image

Social media privacy

(TCO 6) Jane is the director of recruiting for a large corporation. Which of the following is a warning signal that her efforts are not effective? (Points : 5)

(TCO 7) Application forms typically include all of the following except (Points : 5)

(TCO 7) Which of the following is not true regarding interviewing? (Points : 5)